Regional Manager – Recovery Impeccable HR Consulting

The Corporate Institute; Ghaziabad District; On-site; INR 900,000 - 1,800,000; Full time

Job summary

The Corporate Institute invites applications for a senior Recovery Lead to build a regional recovery organisation for light commercial vehicle financing portfolios. The role focuses on repossession, settlements, vendor management, and driving targets while ensuring strict regulatory compliance.

You will lead field recovery actions, onboard partners, and manage performance to optimize recoveries and cost effectiveness across the portfolio.

Qualifications

• Experience in vehicle finance recovery or NPA collections.
• Ability to build recovery teams and onboard partners.
• Knowledge of repossession and settlements.
• Ensure regulatory compliance and code of conduct.
• Experience with vendor management.

Responsibilities

• Build regional recovery organisation.
• Drive repossession and settlement performance.
• Onboard and review recovery channel partners.
• Oversee field recovery actions including skip tracing and settlements.
• Ensure compliance with policies and legal requirements.

Skills

People management

Leadership

Negotiation

Conflict resolution

Customer empathy

Problem solving

Pressure handling

Repossession knowledge

Regulatory compliance

Tools

MS Excel

Reporting tools

Job description

Product:

Light Commercial Vehicles, 2W, 3W

Department:

Bucket 6+ and write off Collections

Domain knowledge:

Vehicle Finance (NBFCs or Banks). Recovery – NPA collection – Write of collections including repossession

Key Responsibilities:

• Build regional recovery organisation
• Work on Capacity and capability to handle repossession and settlement
• Build capability in team to operate on repossession and settlement
• Identify potential agencies and vendors from market and enrol them in the system
• Responsible for portfolio vs capacity build
• Responsible for business target achievement by setting right target and executing it by DRR
• Onboard, train and review performance of recovery channel partners
• Execute field recovery actions including skip tracing, settlements and closure of loan account
• Maintain ROR within the assigned portfolio as per defined business targets
• Ensure team and vendors follow the rules and regulatory guidelines for recovery
• Implementation, training and execution of code of conduct
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately
• Along with recovery prioritize penal charge collections to support collection cost
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment

Key Skills Required:

Technical Skills:

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools
• Third-party vendor management

Soft Skills:

• People management
• Leadership traits in line with Bajaj competency framework
• Negotiation skills
• Conflict resolution
• Customer empathy and tactful communication
• Problem-solving
• Pressure-handling

Key Performance Indicators:

• Repossession as per the target set
• Settlement write of accounts on best effort basis by negotiation
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator