Regional Manager, North

Gemological Institute of America; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

The Gemological Institute of America (GIA) in Mumbai seeks a dynamic professional to build and nurture client relationships, drive growth, and elevate the brand across retail environments. You will expand the client portfolio and promote GIA’s services, including education programs and jewelry offerings.

Lead regional market development, oversee territory planning, and collaborate with inside sales to design retailer engagement, visual merchandising, and in-store branding; monitor performance

Qualifications

• Experience in building and expanding client networks within luxury/lab services sectors.
• Ability to design and execute market development plans and retailer engagement programs.
• Proven track record of promoting education offerings and brand engagement in retail environments.

Responsibilities

• Drive business growth by expanding client portfolio and partnerships across the assigned region.
• Oversee territory planning and execution of outreach activities to maximize market penetration.
• Establish and operationalize Trust Centers aligned with organisational standards and customer needs.
• Collaborate with inside sales to design impactful retailer engagement campaigns.
• Lead regional initiatives with trade bodies and key industry partners to expand markets.
• Monitor performance metrics and report progress to management monthly.

Skills

Client relationships

Market development

Brand elevation

Education programs

Retail partnerships

KOL development

CRM coordination

Tools

CRM

Job description

Builds and nurtures client relationships within the assigned territory, driving business growth through strategic market development and brand elevation. Focuses on expanding the client portfolio, strengthening key partnerships, and generating demand for GIA’s services, including newly launched jewelry services. Leads initiatives to promote laboratory services and education programs, Champions visual merchandising and in-store branding strategies to reinforce GIA’s market presence and ensure consistent brand representation across retail environments Lead market development initiatives across North region, aligning regional strategies with GIA’s broader growth objectives.

• Drive business growth by achieving development targets through strategic planning, client partnerships, and expansion of existing and new service lines — including loose diamonds, melee screening, assortments, jewelry services, pearls, specialty report services, and education.
• Oversee territory planning and ensure timely execution of outreach and development activities to maximize market penetration.
• Oversee the establishment and operational readiness of Trust Centers in alignment with organisational standards.
• Contribute to service-related revenue enhancement through client education, product understanding, and need-based service adoption.
• Collaborate with the inside sales team to design and implement impactful retailer engagement programs.
• Strategize and execute targeted SMS and email campaigns to enhance retailer outreach and promote GIA’s Education both accredited and unaccredited courses.
• Monitor performance metrics and prepare comprehensive monthly progress reports for self and team, highlighting achievements, challenges, and actionable insights.
• Ensure timely updates to the management on relevant industry developments and emerging market trends to support strategic decision‑making.
• Developing KOL – Key opinion Leader in the region
• Develop and implement regional strategic initiatives in collaboration with trade bodies, associations, and key industry partners.
• Identify and explore new markets, business opportunities, and partner clusters for expansion.
• Conduct in-depth market intelligence activities including market mapping, lead generation, and client profiling.

Visual Merchandising & In-Store Branding:

• Develop and implement visual merchandising strategies to enhance brand visibility and customer engagement across retail partner locations.
• Ensure consistent application of GIA’s brand guidelines in all in-store displays and promotional materials.
• Collaborate with retailers to optimize store layouts, product presentation, and signage for maximum impact.
• Conduct regular audits of retail spaces to ensure compliance with branding standards and identify opportunities for improvement.
• Coordinate with design and marketing teams to create compelling point-of-sale materials and visual assets.
• Train retail staff on brand presentation, visual standards, and customer experience best practices.
• Monitor and analyze the effectiveness of visual merchandising initiatives and adjust strategies accordingly.

Education Offerings:

• Create awareness and provide counseling for GIA’s education offerings, with a special focus on unaccredited courses and skill-based learning programs.
• Drive GIA’s outreach initiative by taking GIA’s appropriate course offerings to off-campus classes for Diploma and Extension.
• Lead end-to-end execution of on-off-campus classes, including venue selection, on-site arrangements, logistics, and coordination with internal teams and external partners.
• Ensure all student communication and outreach activities remain compliant with GIA’s policies and uphold the institute’s standards of professionalism and integrity.

Planning & Organizing:

• Record all activities in the CRM tool in prescribed work-flow.
• Generate and use self-monitoring reports to stay on course.
• Ensure data accuracy and integrity while recording activities.
• Collaborates with Instruments, Laboratory, Education divisions, and other cross-divisional staff in addressing and resolving account issues to ensure timely and appropriate responses to customers.
• Adheres to customer satisfaction standards set by the Institute in delivering excellent, knowledgeable service, and flexibility to effectively deal with a variety of people and situations.
• Performs other duties as assigned.

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.

Why Work at GIA?

Working at GIA means you can express your passion for gemstones and make a difference. GIA employs more than 3,000 people around the world. Some are educators who are committed to teaching. The rest are highly skilled professionals representing almost every aspect of the business world. This diverse and highly talented group works as a team to fulfill the Institute’s mission to protect the public by setting and maintaining universal standards for gemstone evaluation.

Pre-Employment Requirements:

• Applicants and new hires are subject to background checks as per the company policy, this will include reference checks, address, education verification, police verification and work history verification.

Equal Opportunity

GIA is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, marital status, age, disability, or veteran’s status.