Regional Head - New Car (Auto Loan) - Mumbai

IndBank Global Support Services Limited; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

IndBank Global Support Services Limited invites a dynamic sales leader to drive region-wide Retail Assets targets, focusing on unsecured and vehicle loans. You will lead FOS teams, coordinate with bank executives, and optimize channels and partnerships to broaden the customer base.

You will oversee budgeting, training, performance metrics, and monthly revenue delivery, while maintaining cost discipline and ensuring compliance with KRAs across the regional network.

Responsibilities

• Drive and achieve region-wide targets for Retail Assets, focusing on unsecured and vehicle loans.
• Provide essential infrastructure with the bank to support Feet on Street (FOS) employees.
• Monitor the FOS structure's performance within the retail asset vertical and manage it.
• Liaise with Head of Business, Head of Retail Asset, Team Leaders and officials for frontline coordination.
• Ensure optimal allocation of budgeted resources at all times.
• Maintain productivity targets and address non-performing FOS executives with HR.
• Develop and oversee training and development of FOS staff.
• Activate sales channels to maximize reach and impact.
• Establish lead management targets and standards to optimize sales conversion.
• Manage performance metrics for the FOS team and ensure compliance with standards.
• Achieve monthly revenue targets as defined in KRAs, while adhering to budgets.
• Execute strategic plans to achieve sales targets and expand the customer base for Retail Assets.
• Lead with clear communication of the company vision, coaching, and development of the sales team.
• Compare sales results to goals and take corrective actions when necessary.
• Build connections to channels, dealers, and aggregators to create referral flow.
• Work closely with Bank’s Zonal Marketing officer.
• Activate all channels to operate as a standalone unit within the revenue centre.

Job description

• Drive and achieve targets on a region wide scale for the Retail Assets business exclusively focusing on unsecured loan, Vehicle loan business and other products.
• Provide essential infrastructure in coordination with the bank to support local-level Feet on Street (FOS) employees.
• Monitor the overall performance of the FOS structure associated with the retail asset vertical (housing loan) and manage performance effectively.
• Liaison with Head of Business and Head of Retail Asset, Team Leaders, and Bank Retail Assets officials to ensure smooth coordination of frontline business activities.
• Ensure the optimal allocation of budgeted resources at all times.
• Maintain productivity targets as agreed in line with budget and coordinate with HR to identify and address non-performing FOS executives.
• Develop and oversee the training and development of FOS staff.
• Activate sales channels to maximize reach and impact.
• Establish lead management targets and standards to optimize sales conversion.
• Manage performance metrics for the FOS team and ensure compliance with set standards.
• Achieve monthly revenue targets as defined in the Key Result Areas (KRA), while adhering to cost budgets.
• Execute a strategic plan to achieve sales targets and expand the customer base on Retail Assets business (vehicle loan & other loan products).
• Exercise effective leadership through clear communication of the company's vision, active coaching, and development of the sales team. Compare sales results to goals and take appropriate action to correct when necessary.
• Build and maintain connections to different channels, dealers, and aggregators to create referral arrangements to enhance flow of Retail Assets leads assigned for an associated region.
• Work closely with Bank’s Zonal Marketing officer.
• Activate all necessary channels to operate as standalone unit within the revenue centre