Regional Debt Recovery Manager - Three Wheeler Loans

TVS Credit Services Ltd; Ahmedabad District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

TVS Credit Services Ltd seeks a senior leader to drive debt management for Three-Wheeler Loan at the regional level, ensuring sustainable credit recovery and timely debt collection across districts.

The role requires MBA with 12-15 years in Retail/Commercial loan debt management, strong analytics, and proven people leadership. You will coordinate with Legal, Residual & Debt teams and align with sales and credit for quality sourcing.

Qualifications

• 12-15 years of experience in handling Retail / Commercial Loan Debt Management.
• Ability to work with integrated systems used for tracking & monitoring Debt Management.
• Analytics and Market Intelligence.
• Problem solving and decision-making skills.
• Operational execution.
• Relationship Management (critical for retaining key customers).
• Strong communication and interpersonal skills.
• People Management skills.

Responsibilities

• Recruit and train the debt management team for effective debt management & recovery.
• Monitor & review the activities of the regional debt management team for achievement of debt management targets.
• Ensure adherence to debt management processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices.
• Implement debt management strategies at the regional level for efficient debt management and recovery of outstanding loans.
• Authorize payouts and roll out debt management payout structure policy.
• Monitor and ensure adherence to debt management process and take preventive action against erring agencies / agents; discontinue agencies based on performance.
• Ensure cost effective debt management in the region; test and implement different debt management models such as tele calling, etc.
• Act as a SPOC between Legal, Residual & Debt management team.
• Partner with regional sales & credit team to ensure quality sourcing.
• Analyze debt management patters, identify trouble spots in the ongoing programs, and coordinate with the Program Head for taking corrective actions.
• Ensure effective debt management from DCC and micro market.
• Ensure all higher bucket accounts with outstanding amounts are actioned legally.
• Minimize loss on sale of repossessed vehicles; monitor the loss line provision from time to time.

Skills

MBA

Analytics

People management

Communication

Decision making

Operational execution

Education

Post Graduate / MBA

Job description

Job Purpose

This role is responsible to drive the debt management for Three-Wheeler Loan at the regional level and ensure sustainability of the business through timely debt management & recovery.

Key Responsibilities

• Recruit and train the debt management team for effective debt management & recovery
• Monitor & review the activities of the regional debt management team for achievement of debt management targets
• Ensure adherence to debt management processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices
• Implement debt management strategies at the regional level for efficient debt management and recovery of outstanding loans
• Authorize payouts and roll out debt management payout structure policy
• Monitor and ensure adherence to debt management process and take preventive action against erring agencies / agents; discontinue agencies based on performance
• Ensure cost effective debt management in the region; test and implement different debt management models such as tele calling, etc.
• Act as a SPOC between Legal, Residual & Debt management team
• Partner with regional sales & credit team to ensure quality sourcing
• Analyze debt management patters, identify trouble spots in the ongoing programs, and coordinate with the Program Head for taking corrective actions
• Ensure effective debt management from DCC and micro market
• Ensure all higher bucket accounts with outstanding amounts are actioned legally
• Minimize loss on sale of repossessed vehicles; monitor the loss line provision from time to time

Job Requirements:

• Post Graduate / MBA
• 12-15 years of experience in handling Retail / Commercial Loan Debt Management
• Ability to work with integrated systems used for tracking & monitoring Debt Management
• Analytics and Market Intelligence
• Problem solving and decision-making skills
• Operational execution
• Relationship Management (critical for retaining key customers)
• Strong communication and interpersonal skills
• People Management skills