Regional Administration Manager - Gold Loan - Delhi !

IHFL; Gurugram District, Delhi; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

IHFL is hiring a Regional Administration Manager for Gold Loan in Delhi. The role focuses on end-to-end branch infrastructure, security, and facility management to support rapid branch expansion and safe operations.

The candidate will lead admin teams, coordinate with vendors, ensure compliance with policy and regulatory norms, and optimize costs without compromising safety and quality. Strong NBFC exposure is preferred.

Qualifications

• 10+ years of experience in administration / facility / infrastructure management.
• Mandatory experience in Gold Loan / NBFC / Banking / BFSI sector.
• Prior exposure to high-security asset environments preferred.
• Should have handled a team.

Responsibilities

• Set up and manage branch infrastructure for gold loan branches, including interiors and vendor coordination.
• Ensure compliance with security protocols, CCTV, alarms, and regular security audits.
• Manage facility vendors for housekeeping, security, maintenance, and utilities with SLAs.
• Drive end-to-end branch rollout and expansion within budget and timelines.
• Oversee lease renewals and asset insurance, maintaining related documentation.
• Track and manage annual maintenance contracts and IT infrastructure upkeep.
• Coordinate with security agencies and audit teams for regulatory compliance.
• Lead and mentor the admin team across the region and ensure service excellence.

Skills

Team Leadership

Budgeting

Vendor Management

Security & Compliance

Branch Rollout

Education

Graduate / Post Graduate

Job description

Hiring - Regional Administration Manager - Gold Loan - Delhi

Role & responsibilities

1. Branch Infrastructure Management

• Set up new Gold Loan branches including site identification, interiors and vendor coordination
• Ensure branches meet company standards for layout, strong room installation and customer experience
• Oversee maintenance of furniture, fixtures, electrical systems and IT infrastructure
• Track and manage AMC (Annual Maintenance Contracts) for equipment
• Timely renewal of lease deeds of branches

2. Security & Risk Management

• Ensure strict compliance with gold loan security protocols (strong rooms, CCTV, alarms)
• Coordinate installation and upkeep of:
  • CCTV surveillance systems
  • Burglar alarms and access control
  • Fire safety systems
• Conduct regular security audits and surprise checks
• Liaise with security agencies, local law enforcement and audit teams
• Ensure adherence to regulatory and internal risk guidelines

3. Facility & Vendor Management

• Manage facility vendors including housekeeping, security, maintenance and utility services
• Negotiate with Vendors to ensure cost optimization and service quality
• Monitor vendor performance through SLAs and periodic reviews
• Handle escalations related to facility issues across branches

4. Branch Rollout & Expansion Support

• Drive end-to-end branch rollout for gold loan business expansion
• Ensure timely branch launch within approved budgets and timelines
• Managing the monthly rental pay-out of the branches
• Qualitative branch visits and prompt reporting thereof.

5. Compliance & Audit

• Ensure compliance with internal policies, audit requirements and regulatory norms
• Maintain documentation related to:
  • Lease agreements
  • Licenses and statutory approvals
  • Insurance of assets and premises
• Close audit observations within defined timelines

6. Budgeting & Cost Control

• Prepare and manage admin and infrastructure budgets
• Manage rent negotiations and Lease
• Track capex and opex for branches
• Identify areas for cost optimization without compromising safety and quality

7. Asset Management

• Procurement Management of Office Stationery and other IT related assets
• Maintain asset registers of:
  • Office equipment
  • Security systems
  • Infrastructure items
• Ensure proper lifecycle and replacement planning

8. Team Management

• Lead and guide admin team across the region
• Provide training on security, safety, and admin SOPs
• Ensure high levels of accountability and service delivery

Preferred candidate profile

• Graduate / Post Graduate with 10+ years of experience in administration / facility / infrastructure management
• Mandatory experience in Gold Loan / NBFC / Banking / BFSI sector
• Prior exposure to high-security asset environments preferred
• Should have handled a team