Assistant Manager Training

TP; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

TP is seeking a Training Assistant Manager for Travel Process at the client site in Bengaluru. The role requires leading a team of trainers and delivering comprehensive training on Amadeus, Sabre, and Galileo GDS, along with travel operations.

You will collaborate with client stakeholders to identify needs and ensure training effectiveness. The ideal candidate has hands-on Amadeus GDS experience, strong communication and presentation skills, and a proven track record in trainer mentoring and

Qualifications

• 4-8 years of experience in Training within the Travel BPO industry only.
• Hands-on expertise in Amadeus GDS.
• Experience mentoring multiple trainers.
• Strong client-facing and stakeholder management experience.

Responsibilities

• Lead and manage a team of trainers to ensure effective training delivery.
• Conduct new hire, process, product, and refresher training programs.
• Deliver and oversee training on Amadeus, Sabre, Galileo GDS, reservations, ticketing, and travel operations.
• Partner with client and operations teams to identify training needs and bridge performance gaps.
• Track training metrics, evaluate effectiveness, and drive improvement plans.
• Develop training content, SOPs, assessments, and knowledge management resources.
• Provide coaching, feedback, and mentorship to trainers and agents.

Skills

Team management

Client-facing

Training delivery

Stakeholder management

Tools

Amadeus GDS

Sabre GDS

Galileo GDS

Job description

Training Assistant Manager Travel Process (Client Site)

We are hiring a Training Assistant Manager for a Travel Process in the BPO sector. The candidate should have strong expertise in Amadeus, Sabre and Galileo GDS and experience managing a team of trainers while working closely with client stakeholders at the client location. The role involves driving training effectiveness, team performance, and continuous learning initiatives.

Key Responsibilities:

• Lead and manage a team of trainers to ensure effective training delivery.
• Conduct new hire, process, product, and refresher training programs.
• Deliver and oversee training on Amadeus , Sabre, Galileo GDS, reservations, ticketing, and travel operations.
• Partner with client and operations teams to identify training needs and bridge performance gaps.
• Track training metrics, evaluate effectiveness, and drive improvement plans.
• Develop training content, SOPs, assessments, and knowledge management resources.
• Provide coaching, feedback, and mentorship to trainers and agents.

Requirements:

• 4-8 years of experience in Training within the Travel BPO industry only.
• Hands-on expertise in Amadeus GDS (Must).
• Experience handling and mentoring multiple trainers.
• Strong client-facing and stakeholder management experience.
• Excellent communication, presentation, reporting, and team management skills.