Recovery Officer

PeopleStrong; Kamareddy; On-site; INR 600,000 - 900,000; Full time

Job summary

PeopleStrong is seeking an Area Recovery Manager for Secured & Unsecured Lending to lead collection efforts in the Telangana region. You will oversee delinquency reduction, daily portfolio monitoring, and interactions with delinquent borrowers via calls and field visits.

The role requires building and training a collection team, achieving targets, and coordinating with partner branches to ensure smooth collections processes across both secured and unsecured products.

Qualifications

• 3+ years of collection experience with at least 2 years of on-roll team leadership.
• Ability to manage portfolio quality across secured and unsecured lending.

Responsibilities

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on a daily basis.
• Contact delinquent borrowers via calls and field collections.
• Lead and train collection staff.
• Coordinate with Muthoot Fincorp branches for smoother collections.

Skills

Delinquency management

Team leadership

Interpersonal skills

Communication

Negotiation

Target achievement

Job description

Area Recovery Manager – Secured & Unsecured Lending Business

Reporting to – Area Manager

Main Tasks & Areas of Responsibility

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections)
• Responsible for team building and training collection staffs
• To Work closely with Muthoot Fincorp branches for the smoother part of collection

Skills and Exposure

• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market.
• At least 3 years’ experience in collection with 2 years of On roll team members.
• Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure.

Be Accountable for Portfolio Quality of the Location.

Special Requirements (If any)

• Should have willingness to travel as per company requirement.