Receptionist cum Sales Executive

Stepcare; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Leadership opportunities

Collaborative work culture

Opportunities for professional development

Job summary

A healthcare service provider in Bengaluru is seeking a Receptionist cum Sales Executive to manage front-desk operations and drive patient conversions. The ideal candidate will possess excellent communication skills and have experience in a hospital or clinic environment. Responsibilities include handling patient inquiries, coordinating with staff, and maintaining reception operations. This role offers opportunities for professional development in a collaborative work culture focused on quality care.

Qualifications

• Experience as hospital/clinic receptionist or patient care coordinator.
• Ability to multitask and work in a fast-paced environment.
• Customer-focused and presentable personality.
• Proficient in computer usage (MS Office, EMR systems, CRM tools).

Responsibilities

• Manage reception desk operations with professionalism.
• Greet, assist, and guide patients with appointments, billing, and general queries.
• Handle inbound and outbound calls, WhatsApp enquiries, and follow-up calls.
• Coordinate with doctors, nursing staff, pharmacy, and diagnostics team for smooth operations.
• Explain healthcare services, annual memberships, and packages.
• Convert leads into registrations and memberships.
• Maintain daily sales/enquiry report.
• Build strong relationships with patients to improve overall experience and retention.

Skills

Communication skills

Sales mindset

Interpersonal skills

Proficient in MS Office

Fluency in English, Kannada, and Hindi

EMR systems

Education

Graduation or Post Graduation

Tools

EMR systems

CRM tools

CRM tools

Job description

Receptionist cum Sales Executive (Full Time)

Any Graduation or Post Graduation.

About the Role

We are looking for an experienced and customer-focused Receptionist cum Sales Executive to manage front‑desk operations and drive patient conversions for Stepcare Clinic. The ideal candidate will have strong communication skills, hospital reception experience, and the ability to promote our healthcare services and memberships.

Key Responsibilities

• Manage reception desk operations with professionalism.
• Greet, assist, and guide patients with appointments, billing, and general queries.
• Handle inbound and outbound calls, WhatsApp enquiries, and follow‑up calls.
• Coordinate with doctors, nursing staff, pharmacy, and diagnostics team for smooth operations.
• Explain Stepcare’s healthcare services, annual memberships, and packages to walk‑in and telephonic enquiries.
• Convert leads into registrations and memberships.
• Maintain daily sales/enquiry report and achieve set targets.
• Build strong relationships with patients to improve overall experience and retention.

Administrative Tasks

• Manage appointment scheduling, patient records, and billing entries.
• Ensure reception area is clean, organized, and welcoming.
• Assist in coordinating health camps, events, and marketing activities.
• Support digital activities like posting content, handling feedback, and managing CRM entries.

Required Qualifications & Skills

• Any Graduation or Post Graduation
• Experience as hospital/clinic receptionist or patient care coordinator.
• Excellent communication and interpersonal skills.
• Strong sales mindset with ability to explain services and convert leads.
• Proficient in computer usage (MS Office, EMR systems, CRM tools).
• Ability to multitask and work in a fast‑paced environment.
• Customer‑focused and presentable personality.

Preferred Traits

• Experience in Multi specialty or diagnostic setup.
• Fluency in English, Kannada, and Hindi.
• Ability to handle pressure and maintain patient satisfaction.

What We Offer

• A leadership opportunity within a rapidly growing primary healthcare network.
• A collaborative and supportive work culture focused on quality care, safety, and continuous improvement.
• Opportunities for professional development and career advancement within a dynamic healthcare environment.