Receptionist

SDDM; Jammu district; On-site; Full time

Job description

We are seeking aprofessional and courteous Receptionistto serve as the first point of contact for patients and visitors at SDDM Hospital Jammu. As the face of J&K's leading multi-specialty hospital, the ideal candidate will provide exceptional customer service while managing patient registrations, appointments, billing inquiries, and administrative support across our 20+ specialty departments serving patients from throughout the J&K region.

Key Responsibilities:

• Welcome and greet patients, visitors, and family members with a professional and caring demeanor.
• Manage patient registration process including collecting personal information, insurance details, and medical history.
• Schedule and coordinate appointments for various specialists across 20+ medical departments.
• Handle incoming calls, transfer to appropriate departments, and provide general hospital information.
• Assist with billing inquiries, payment collection, and insurance verification processes.
• Maintain patient confidentiality and ensure compliance with healthcare privacy regulations.
• Provide directions and guidance to patients navigating the hospital facilities.
• Manage waiting area organization and communicate wait times to patients and families.
• Coordinate with nursing staff and doctors regarding patient flow and emergency situations.
• Handle emergency situations calmly and direct patients to appropriate emergency care.
• Maintain accurate records, filing systems, and database entries for patient information.
• Support administrative tasks including documentation, reporting, and inventory management.

Qualifications:

• Required Education:12th Grade (Higher Secondary) minimum; Bachelor's degree preferred.
• Experience:1-2 years in customer service, healthcare, or administrative role preferred.
• Computer Skills:Proficiency in MS Office, hospital management software, and basic data entry.
• Communication Skills:Excellent verbal and written communication in Hindi, English, and local languages (Dogri/Kashmiri).
• Customer Service:Strong interpersonal skills with ability to handle difficult situations with patience and empathy.
• Organizational Skills:Ability to multitask, prioritize work, and maintain accuracy under pressure.
• Healthcare Knowledge:Basic understanding of medical terminology and hospital procedures preferred.
• Professional Appearance:Well-groomed, professional demeanor suitable for healthcare environment.
• Personal Qualities:Reliable, punctual, detail-oriented, and committed to patient service excellence.

Working Conditions:

• Work Environment:Professional healthcare reception area in modern, fully air-conditioned multi-specialty hospital. Fast-paced environment requiring interaction with diverse patient populations.
• Shift Hours:Day shifts typically 8:00 AM - 6:00 PM with rotating weekend coverage. Some flexibility required for hospital operational needs.
• Physical Requirements:Extended periods of sitting, standing, and walking. Ability to lift light office materials and maintain professional posture.
• Stress Factors:Must handle multiple tasks simultaneously while maintaining calm demeanor during busy periods and emergency situations.

Department Interaction:

Work closely with all hospital departments including:

• OPD Departments: Coordinate appointments for specialists in cardiology, orthopedics, gynecology, ENT, and internal medicine.
• Emergency Department: Direct urgent cases and communicate with emergency medical staff.
• Billing Department: Process payments, insurance claims, and financial inquiries.
• Pharmacy: Coordinate prescription inquiries and medication information.
• Laboratory: Schedule diagnostic tests and communicate lab result inquiries.
• Radiology: Arrange imaging appointments and manage patient preparation instructions.

Salary and Benefits:

• Competitive salary based on experience and qualifications.
• Performance incentives for excellent customer service ratings.
• Medical insurance coverage for employee and family.
• Paid time off and sick leave as per hospital policy.
• Professional development training in customer service and healthcare administration.
• Transportation allowance for local commuting.
• Festival bonuses and employee recognition programs.
• Career advancement opportunities within hospital administration.

Equal Opportunity Employer Statement:

SDDM Hospital is an equal opportunity employer committed to creating an inclusive environment for all employees. We value diversity and welcome applications from qualified candidates regardless of gender, caste, religion, or background.