RDC Site Leader

TMF Group; Pune District; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

TMF Group is hiring to lead and scale a Global RDC delivery capability. This role drives complex project delivery, builds and guides multi-country teams, and aligns service delivery with global standards. You will influence senior leaders, implement automation, and ensure high-quality service across markets.

The role requires experience in leading large, hybrid or remote teams within a professional services environment and a track record of operational excellence and transformation initiatives.

Qualifications

• Experience building, scaling, and leading complex delivery centres with 200+ employees across multiple countries.
• Proven success leading and growing a BPO/SSC/GBS delivery organisation.
• Experience establishing client-facing delivery capabilities from inception to maturity.
• Strong track record leading large-scale transitions, migrations, and transformation programmes.
• Influence with C-suite stakeholders and senior leaders in complex matrix organisations.
• Demonstrated operational excellence, process optimization, and continuous improvement.
• Experience implementing technology-enabled solutions, automation, and digital transformation.
• Ability to manage multiple concurrent programmes and transitions.
• Experience in HR & Payroll, Accounting & Tax, Corporate Secretarial, Fund Administration advantageous.
• Experience leading geographically dispersed, hybrid/remote teams in a global environment.

Responsibilities

• Lead the RDC as a business unit and operating site, partnering with HR, Facilities, IT, Finance, and other support functions.
• Collaborate with Business Management across markets and the Global RDC Programme to transition work into the RDC while ensuring continuity of service delivery.
• Build, scale, and manage teams providing centralized services to global clients, including onboarding and continuous improvement.
• Provide leadership, coaching, and people management across all RDC teams and service lines.
• Contribute to RDC operating models, transition methodologies, and service delivery frameworks.
• Identify and implement process improvement, automation, and digitalization opportunities to enhance quality, reduce risk, and optimize costs.
• Ensure a consistent service delivery model aligned with other RDCs globally for a seamless client experience.
• Develop and maintain business continuity capabilities and ensure ISAE 3402, ISO 27001, and ISO 22301 compliance.
• Establish controls to manage risks in data privacy, cybersecurity, regulatory compliance, and operational resilience.
• Promote RDC capabilities to market leadership and identify opportunities to expand services and impact.
• Foster a high-performing culture focused on client experience, excellence, accountability, and quality outcomes.
• Support learning, development, and wellbeing while advancing global governance frameworks.
• Act as escalation point for RDC service delivery issues and support global digitalization initiatives.
• Ensure alignment with global governance and standards across practices; lead SSC and extension operating models as appropriate.
• Establish, monitor, and report KPIs across processes, clients, practices, and markets.
• Partner with HR and the Business Academy to deliver ongoing technical and leadership training programs.

Skills

RDC leadership

BPO/SSC/GBS experience

Client management

Program management

Digital transformation

Cross-functional leadership

Multi-country delivery

People management

Migrations/transitions

Tech-enabled solutions

Education

Bachelor's degree in Business/ Economics/ Accounting/ Finance/ Management

Postgraduate qualifications advantageous

Tools

PM Certification

Job description

We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted on our career website.

About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

Discover the Role

This role is to drive delivery of complex activities or projects, applying deep expertise to solve problems, improve processes, and ensure high-quality outcomes. The role operates independently, contributes to project or service improvements, and provides guidance or informal leadership to less experienced colleagues while supporting broader team objectives

Key Responsibilities:

• Lead the RDC as both a business unit and operational site, partnering closely with Human Resources, Facilities, IT, Finance, and other support functions.
• Collaborate with Business Management teams across markets and the Global RDC Programme to successfully transition work into the RDC while ensuring continuity of service delivery.
• Build, scale, and manage teams providing centralized services to global clients, including transitioning, onboarding, and continuously improving service delivery.
• Provide strong leadership, integration, coaching, and people management across all RDC teams and service lines.
• Contribute to the design, development, and continuous improvement of RDC operating models, transition methodologies, and service delivery frameworks.
• Identify and implement process improvement, automation, and digitalization opportunities to enhance quality, reduce risk, improve productivity, and optimize costs.
• Ensure a consistent service delivery model aligned with other RDCs globally to provide a seamless and high-quality client experience.
• Develop and maintain business continuity capabilities and ensure adherence to required operational certifications and standards, including ISAE 3402, ISO 27001, and ISO 22301.
• Establish and maintain effective controls to manage risks related to data privacy, cybersecurity, regulatory compliance, and operational resilience.
• Promote awareness of RDC capabilities among market leadership teams and identify opportunities to expand service offerings and business impact.
• Build and sustain a high-performing culture focused on client experience, operational excellence, accountability, and quality outcomes.
• Foster an inclusive and engaging work environment that supports career growth, learning, development, and employee wellbeing.
• Act as the primary escalation point for issues relating to RDC service delivery.
• Support global digitalization initiatives and drive adoption of new technologies, tools, and operating practices.
• Ensure alignment with global governance frameworks, operating standards, and strategic priorities across all practices.
• Lead and manage the Shared Services Centre (SSC) operating model where employees report directly into the RDC structure.
• Support extension operating models where country teams retain accountability for resource management, training, and operational oversight.
• Establish, monitor, and report on key performance indicators (KPIs) across processes, clients, practices, and markets.
• Ensure RDC reporting is accurate, timely, and aligned with TMF Group governance and reporting requirements.
• Partner with Human Resources and the Business Academy to develop and deliver ongoing technical, leadership, and professional skills training programmes, including facilitating learning initiatives where appropriate.
• Develop, manage, and monitor RDC budgets, including operational and personnel costs, ensuring alignment with global guidelines and effective decision-making across matrix leadership teams.

Key Requirements

• Demonstrated experience building, scaling, and leading complex, multi-disciplinary delivery centres with 200+ employees supporting clients across multiple countries.
• Proven success leading and growing a Business Process Outsourcing (BPO), Shared Services Centre (SSC), Global Business Services (GBS), or similar delivery organization.
• Experience establishing client-facing delivery capabilities and operational teams from inception to maturity.
• Strong experience leading large-scale transitions, migrations, and transformation programmes across locations and functions.
• Proven ability to influence executive stakeholders, including C-suite leaders, and build effective relationships across complex matrix organizations.
• Demonstrated track record of driving operational excellence, process optimization, innovation, and continuous improvement.
• Experience implementing and scaling technology-enabled solutions, automation initiatives, and digital transformation programmes.
• Proven ability to manage multiple concurrent programmes, initiatives, and operational transitions.
• Experience within HR & Payroll, Accounting & Tax, Corporate Secretarial, Fund Administration, or related professional services environments would be advantageous.
• Experience leading geographically dispersed, hybrid, and remote teams within a global business environment.

Qualifications

• Professional proficiency in Business English.
• Bachelor's degree in Business, Economics, Accounting, Finance, Management, or a related discipline.
• Relevant postgraduate or professional qualifications are advantageous but not essential.
• Project Management certification (PMP, PRINCE2, or equivalent) preferred.