RCMS -Hospital Billing, AR Calling-Director

PwC Acceleration Center India; Andhra Pradesh; On-site; INR 3,500,000 - 7,500,000; Full time

Job summary

PwC Acceleration Center India seeks a RCMS - Hospital Billing, AR Calling-Director to lead revenue cycle engagements for hospital clients, driving strategic direction, business development, and leadership development. You will deliver solutions that improve billing accuracy and cash flow while mentoring teams across engagements.

The role requires managing multiple engagements, coordinating client discussions, and applying automation to billing processes within a US-time zone shift.

Qualifications

• At least a Bachelor’s degree in finance or Any Graduate.
• At least 17–20 years of experience.
• Oral and written proficiency in English required.

Responsibilities

• Leads all aspects of delivery on multiple engagements.
• Brings transition management experience and fundamental knowledge in support/service management.
• Analyzes data to identify and communicate trends to Managers and Clients.
• Leading hospital billing and accounts receivable calling efforts for revenue cycle managed services engagements.
• Directing operational reviews to identify billing delays, claim follow-up gaps, and collection barriers.
• Developing and implementing process improvements that streamline denial resolution and accelerate cash flow.
• Analyzing account activity, payer trends, and billing data to guide action plans and prioritize work.
• Coordinating client-facing discussions on revenue cycle issues, service expectations, and issue resolution.
• Overseeing call workflows, work queues, and productivity metrics across multiple client assignments.
• Applying automation solutions and digital tooling to improve billing operations and support delivery efficiency.
• Guiding teams in the use of process mapping, operational analysis, and service operations methods.
• Identifying opportunities to strengthen revenue cycle performance, reduce rework, and improve operational consistency.
• Supporting business growth by shaping service offerings and advancing client relationships in the healthcare revenue cycle space.

Skills

Leadership

Client relationship management

Transition management

Data analysis

Revenue cycle

Operations management

Process improvement

Automation

Process mapping

Team coaching

Education

Bachelor's degree in finance

Any Graduate

Tools

Google Suite

Excel

PowerPoint

MS Office

Job description

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a RCMS -Hospital Billing, AR Calling-Director you will lead operations consulting work within our Operations Consulting practice, focusing on hospital billing and accounts receivable calling support that helps clients improve revenue cycle performance, process flow, and operational effectiveness. As a Director you will set strategic direction, guide business development, and lead executive client relationships while shaping solutions, mentoring future leaders, and driving change across multiple client engagements. In this role at PwC, you will bring together operational insight, client service acumen, and a commercial mindset to develop practical approaches that improve productivity, support process automation, and strengthen how revenue cycle work is delivered.

Responsibilities

• Leads all aspects of delivery on multiple engagements. Develops and sustains proactively strategic client relationships, establishing and confirming client satisfaction of services
• Brings transition management experience and fundamental knowledge in support/service management
• Analyzes data to identify and communicate trends to Managers and Clients
• Leading hospital billing and accounts receivable calling efforts for revenue cycle managed services engagements
• Directing operational reviews to identify billing delays, claim follow-up gaps, and collection barriers
• Developing and implementing process improvements that streamline denial resolution and accelerate cash flow
• Analyzing account activity, payer trends, and billing data to guide action plans and prioritize work
• Coordinating client-facing discussions on revenue cycle issues, service expectations, and issue resolution
• Overseeing call workflows, work queues, and productivity metrics across multiple client assignments
• Applying automation solutions and digital tooling to improve billing operations and support delivery efficiency
• Guiding teams in the use of process mapping, operational analysis, and service operations methods
• Identifying opportunities to strengthen revenue cycle performance, reduce rework, and improve operational consistency
• Supporting business growth by shaping service offerings and advancing client relationships in the healthcare revenue cycle space

What You Must Have

• At least a Bachelor’s degree in finance or Any Graduate
• At least 17-20 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Leading revenue cycle billing and AR calling initiatives
• Bringing hospital billing and denial resolution experience
• Translating client needs into operational improvement plans
• Managing multiple priorities across revenue cycle workflows
• Applying automation solutions to billing and collections
• Developing teams through coaching and feedback
• Driving change through strategic thinking and communication
• Shift timings: Flexible to work in night shifts (US Time zone)
• Knowledge of Google Suite and MS Office Suite with a focus on Excel and PowerPoint, including skilled, functional proficiency with charts, formulas, pivot tables, etc
• Consistently meets or exceeds established department standards including quality, attendance, and deadlines; and Adheres to the HIPAA privacy and security regulations