RCM Customer Service Agent

Allscripts(India) LLP, ultimately a subsidiary of Altera Digital Health Inc.,[Altera India]; Pune District; On-site; INR 400,000 - 500,000; Full time

Job summary

Allscripts(India) LLP in Pune is seeking a dedicated RCM Customer Service Agent to manage patient billing inquiries, balances, and payment resolutions.

You will handle calls and email follow-ups, applying solid knowledge of revenue cycle and healthcare billing to explain accounts clearly and empathetically. 1–2 years of relevant experience preferred; on-site role with evening IST shift 7:30 PM to 4:30 AM. This role interfaces with patients and billing systems, with training provided.

Qualifications

• Excellent communication and empathy when dealing with patients.
• Understanding of revenue cycle and healthcare billing processes is preferred.
• Comfort working in a healthcare setting with strict confidentiality and compliance.

Responsibilities

• Handle patient calls and email follow-ups regarding billing, balances, and payments.
• Explain accounts and resolve billing questions with clarity and empathy.
• Collaborate with internal teams to ensure accurate patient information and timely resolutions.

Job description

Job Details

Job Title: RCM Customer Service Agent

Department: RCM Patient Experience

Reports To: Associate Manager

Work Location: Pune -India, Onsite

Employment Type: Full-Time

Experience Level: 1-2 years

• Work Location - Pune (Work from Office)
• Shift timings - (7:30 PM - 4:30 AM) IST

Job Summary

The RCM Customer Service Agent serves as a primary point of contact for patients, providing support related to billing, account balances, and payment resolution. This role is responsible for answering incoming patient calls and following up via email, helping patients understand and resolve questions about their accounts with clarity and empathy. The ideal candidate combines strong communication skills with a solid understanding of revenue cycle and healthcare billing processes.