RCM AR Specialist

GoTo Meeting; Pune District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Quarterly Company-Wide Recharge Days

Flexible Work Environment (Remote/Hybrid Options)

Peer-based incentive 'Cheer' awards

Tuition Reimbursement Program

Job summary

GoTo Meeting is seeking a customer service professional based in Pune for a work-from-office position. Responsibilities include managing client calls, resolving unpaid claims, and ensuring client satisfaction through timely interactions.

The role offers a flexible work environment along with benefits such as quarterly recharge days and tuition reimbursement. Ideal for individuals eager to maintain high productivity and compliance within a dynamic team.

Responsibilities

• Strong customer service skills for client satisfaction and client AR health.
• Answering client, patient and carrier calls; prompt return and follow up to all interactions.
• Timely management of unpaid claims as assigned.
• Effectively handle complex payer denials.
• Monitoring and reconciliation of claims.
• Manage and track information requests to client.
• Answer and resolve all incoming calls and requests.
• Complies with and enforces policies and procedures.
• Achieves goals set forth by management regarding error-free work.
• May act as partner for new hires.

Job description

Work Location – Pune (Work From Office)

Shift Timing – 7.30 PM to 4.30 AM

Responsibilities

• Strong customer service skills for client satisfaction and client AR health
• Answering client, patient and carrier calls; prompt return and follow up to all interactions; prompt response to requests for information
• Timely management of unpaid claims as assigned, through the use of the client’s office management/administrator; aging reports; correspondence; Clearinghouse and PM rejections; SharePoint reference/maintenance
• Effectively handle complex payer denials; responsible to ensure that secondary claims are processed and paid
• Monitoring and reconciliation of claims to include: Held vouchers; Unbilled vouchers; Denial trends; Patient balance report; Credits and refunds
• Manage and track information requests to client.
• Answer and resolve all incoming calls and requests in a timely manner.
• Complies with and enforces policies and procedures
• Achieves goals set forth by RCM management regarding error-free work, transactions, processes, productivity and compliance requirements. Specific goals include 1,400 accounts worked per month
• May act as partner for new hires to assist them in learning
• Other duties as assigned

Benefits

• Quarterly Company-Wide Recharge Days
• Flexible Work Environment (Remote/Hybrid Options)
• Peer-based incentive "Cheer" awards
• Tuition Reimbursement Program

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