RCGTH - Domain Consultant

Cognizant; Mumbai; Hybrid; INR 3,000,000 - 7,000,000; Full time

Benefits offered by this job

Wellbeing programs

Hybrid work model

Job summary

Cognizant is seeking a Domain Consultant – RCGTH in Mumbai to shape insight-led client propositions across Retail, Consumer Goods, Travel, and Hospitality. You will translate priorities into differentiated solution narratives, business cases, and proposals while collaborating with sales, consulting, and delivery teams.

In this hybrid role, you will work three days a week in an office and balance demand across cross-functional projects.

Qualifications

• 10-15+ years in domain consulting, business development, pre-sales, or solution consulting.
• Bachelor’s in Business, Technology, Engineering, IS, Marketing, or related field; MBA preferred.
• Strong understanding of Retail, Consumer Goods, Travel and Hospitality domains.

Responsibilities

• Act as domain strategist and trusted advisor to sales, BD, consulting, and solutioning teams.
• Translate client needs into domain-led solution themes and value propositions.
• Develop content for proposals, RFPs, pitch decks, and account POVs.
• Shape go-to-market narratives and reusable RCGTH assets.
• Mentor junior team members and contribute to practice development.

Skills

Domain consulting

Business development

Pre-sales

Industry advisory

Digital transformation

Proposal development

Executive presentations

Education

Bachelor's degree in Business

MBA (advantage)

BA/engineering or related

Tools

Salesforce

Dynamics 365

SAP Customer Experience

Adobe Experience Cloud

ServiceNow CM

Job description

About the role

As a Domain Consultant – RCGTH, you will make an impact by shaping compelling, insight-led client propositions across Retail, Consumer Goods, Travel, and Hospitality, translating client priorities into differentiated solution narratives, business cases, proposals, and thought leadership. You will be a valued member of the Business Development team and work collaboratively with sales, pre-sales, consulting, solutioning, solution architects, practice leaders, account teams, delivery teams, alliance partners, and clients.

In this role, you will

• Act as a domain strategist and trusted advisor to sales, business development, consulting, and solutioning teams, researching and synthesizing industry trends, client priorities, market shifts, competitor activity, and emerging technologies across the RCGTH portfolio.

• Translate client business needs into domain-led solution themes, capability maps, value propositions, transformation roadmaps, and proposal narratives.

• Support opportunity qualification and pursuits by developing compelling content for proposals, RFP responses, pitch decks, executive presentations, solution storyboards, battle cards, and account-specific point-of-view documents.

• Shape differentiated go-to-market narratives and build reusable RCGTH assets such as industry trend summaries, value maps, use-case libraries, case studies, reference architectures, and competitive positioning materials.

• Contribute to practice development through thought leadership, market intelligence, and offering development, and mentor junior business development and pre-sales associates.

Work model

At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Mumbai. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you must have to be considered

• 10-15+ years of experience in domain consulting, business development, pre-sales, industry advisory, digital transformation, or solution consulting, with a Bachelor's degree in Business, Technology, Engineering, Information Systems, Marketing, or a related discipline.

• Strong understanding of Retail, Consumer Goods, Travel, and Hospitality business models, value chains, customer journeys, operating models, and industry-specific priorities.

• Proven experience developing proposals, solution narratives, executive presentations, market research outputs, thought leadership, business cases, or go-to-market assets.

• Familiarity with key RCGTH transformation themes and relevant enterprise platforms and technology ecosystems, including CRM, commerce, contact center, data and analytics, AI/GenAI, marketing technology, order management, ERP, and digital experience platforms.

• Demonstrated ability to convert ambiguous client needs into structured problem statements, value propositions, and outcome-oriented recommendations while collaborating across cross-functional teams in a fast-paced, matrixed environment.

These will help you succeed

• An MBA or equivalent consulting experience.

• Familiarity with CRM and customer engagement technologies such as Salesforce (Sales, Service, Marketing, Experience, Data, and Commerce Cloud, and Agentforce), Microsoft Dynamics 365, SAP Customer Experience, Adobe Experience Cloud, and ServiceNow Customer Service Management.

• Awareness of emerging themes such as hyper-personalization, omnichannel experience, connected loyalty, intelligent fulfillment, sustainable operations, AI-enabled workforce, and unified customer intelligence.

• Strong commercial acumen with the ability to articulate business value, support ROI narratives, and align proposed solutions to client priorities.

• Excellent research, synthesis, writing, communication, and presentation skills, with confidence engaging senior sales, account, consulting, and client stakeholders.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.