#ACN GN - SONG - C&S - Commerce AI Agentic - Consultant

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

Accenture is a global professional services company delivering strategy, consulting, digital, technology, and operations across industries. This role focuses on designing and delivering agentic commerce transformations for Consumer Goods and Retail clients, leveraging AI-driven interfaces and data platforms.

The Consultant will work within a multidisciplinary GN SONG team, helping clients adapt products, platforms, and data for AI-enabled discovery and purchase experiences, with emphasis on

Qualifications

• Experience in digital transformation for Consumer Goods or Retail sectors.
• Understanding of digital commerce strategy and AI-driven commerce basics.
• Experience with agentic commerce concepts and AI-powered customer journeys.

Responsibilities

• Contribute to AI-driven agentic commerce transformation initiatives for CGRT clients.
• Assess digital commerce capabilities, data quality, and platform integrations.
• Prepare product and customer data for analytics, personalization, and AI use cases.
• Document data flows and platform integrations with engineering teams.
• Collaborate with GEO, content, and tech teams to optimize AI discovery and content.
• Support governance, privacy, and brand-safety compliance across markets.
• Assist client workshops and deliverables to drive transformation.

Skills

Digital Transformation

CGRT Experience

Digital Commerce Strategy

Basics of Agentic Commerce

Job description

GN - SONG - C&S - Commerce AI - Consultant | CGRT

Job Title: GN - SONG - C&S - Commerce AI - Consultant | CGRT

Management Level: 09 / Consultant

Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai

Must Have Skills: Digital Transformation, Consumer Goods & Retail Industry Experience, Digital Commerce Strategy, Basics of Agentic Commerce

Good to Have Skills: AI-driven Customer Experience, Conversational Interfaces, Digital Platform Integration, Data & Analytics

Job Summary

In this role, you will support the design and delivery of agentic commerce transformation initiatives for Consumer Goods and Retail clients — helping organizations adapt to a new model of customer engagement where AI-powered agents, conversational interfaces, and intelligent systems are increasingly shaping how products are discovered, evaluated, and purchased.

As customer journeys evolve beyond traditional digital channels, organizations must rethink how their products, content, platforms, and data are structured to perform within AI-driven environments.

Working as part of a multidisciplinary GN SONG consulting team, you will help clients improve how their products show up across digital channels, AI interfaces, and partner ecosystems — while building the data, platform, and analytics foundations needed to support next-generation commerce experiences.

Areas of Work

Digital and Agentic Commerce (Consumer Goods, Retail & Travel)

Roles & Responsibilities

• Agentic commerce transformation support: Contribute to initiatives that help Consumer Goods and Retail clients adapt their commerce strategies for an AI-driven environment — where intelligent agents and conversational interfaces play a growing role in how products are discovered and transacted.
• Digital commerce and platform assessment: Assist in evaluating client digital commerce capabilities — including product data quality, platform integrations, and content structure — identifying gaps that impact performance across traditional and AI-driven discovery environments.
• Data and AI readiness: Support the structuring and preparation of product and customer data to enable analytics, personalization, and AI use cases — helping clients build the data foundations needed for intelligent, next-generation commerce experiences.
• Digital platform and ecosystem integration: Support documentation and analysis of data flows, platform integrations, and digital ecosystems — collaborating with engineering and technology teams to ensure data is accessible, well-structured, and ready to support agentic interactions.
• AI discoverability and content optimization: Work with GEO, content, and technology teams to improve how client products and content are structured for AI-driven discovery — ensuring alignment between content strategy, platform architecture, and emerging AI search standards.
• Governance and compliance support: Assist in establishing quality assurance and monitoring frameworks for digital commerce data — ensuring outputs align with privacy, compliance, and brand safety requirements across markets.
• Client collaboration and delivery support: Work as part of a multidisciplinary consulting team — supporting research, analysis, documentation, client workshops, and preparation of presentations and deliverables that drive forward transformation initiatives.

Professional & Technical Skills

Experience supporting digital transformation or commerce-related initiatives in Consumer Goods or Retail, with an understanding of how products, platforms, and data drive commercial outcomes. Familiarity with digital commerce platforms and ecosystems — including product data management, content operations, and channel integration across D2C and marketplace environments. Interest in and developing awareness of AI-driven commerce, agentic experiences, and conversational interfaces — and how these are reshaping customer journeys in CGRT. Ability to analyze data and digital performance, identify gaps, and translate findings into clear, actionable recommendations for client and internal stakeholders. Strong communication and presentation skills — with the ability to simplify complex digital and AI concepts for diverse audiences. Collaborative mindset with experience working across strategy, technology, content, and analytics teams in a fast-paced consulting environment.

Additional Information

MBA/PGDM from Tier 1 or Tier 2 institution preferred; Bachelor's degree in Business, Marketing, Computer Science, Engineering, or a related field. Minimum 5+ years of experience in consulting, digital strategy, or digital commerce within the Consumer Goods or Retail industry. Experience working on digital transformation, customer experience, or platform-related initiatives is required. Exposure to AI-driven customer experiences, conversational interfaces, or emerging digital ecosystem trends is preferred. Prior experience collaborating with engineering or technology teams on platform or data readiness initiatives is an advantage. Comfortable with travel as required by client engagements.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world's largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

About Accenture Strategy & Consulting Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Global Network — a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

Experience: Minimum 5+ years of experience is required Educational Qualification: MBA/PGDM from Tier 1 or Tier 2 institution About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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