Raffles Butler

Accor; Udaipur District; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Heartist Benefits

Academy Accor learning programs

Job summary

Raffles Udaipur, a flagship luxury hotel, seeks a dedicated Raffles Butler to deliver personalized service from pre-arrival to departure. You will orchestrate seamless interactions, anticipate guest needs, and maintain exemplary standards in a luxury environment.

Role emphasizes attentiveness, empathy, and discreet handling of guest information while collaborating with housekeeping, dining, and front office teams to ensure unforgettable experiences for residents.

Qualifications

• Diploma or Degree in Tourism and Hotel Management or equivalent hospitality education.
• 2 years of relevant experience in butler service, luxury hospitality, or high-end guest services.
• Excellent communication skills in English; multilingual capabilities are valued.

Responsibilities

• Execute core butler responsibilities including customized check-in procedures, suite setup, suite orientation, welcome beverage service, and personalized itinerary and dining recommendations.
• Anticipate and respond to residents' needs and preferences through observation and interactions.
• Orchestrate celebrations and coordinate in-suite experiences that exceed expectations.
• Manage daily amenities delivery and respond to resident calls and emails promptly.
• Perform in-room services including unpacking, packing, laundry coordination, shoe-shine, and in-suite dining support.
• Resolve resident feedback professionally and escalate when necessary to Head Butler.
• Collaborate with housekeeping, in-suite dining, and front office to ensure cohesive service delivery.
• Maintain service standards aligned with luxury benchmarks and SOPs.
• Promote hotel facilities and services through effective communication with residents.
• Ensure security and confidentiality of all guest information.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Stress management

Organization & time management

Problem solving

Emotional intelligence

Discretion & confidentiality

Adaptability

Cultural sensitivity

Creative service mindset

Education

Diploma/Degree in Tourism & Hotel Management

Tools

Property management software

Job description

Company Description

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

Job Description

We are seeking a dedicated and detail-oriented Raffles Butler to join our luxury hospitality team in Udaipur, India. As a Raffles Butler, you will be at the heart of our residents' service experience, orchestrating seamless and personalized interactions from pre-arrival through departure. This role demands a professional who combines exceptional service standards with genuine empathy, creating memorable experiences through attentive listening, keen observation, and intuitive anticipation of resident needs. You will serve as an ambassador of our hotel, well-versed in all service areas and committed to delivering emotional luxury at every touchpoint.

• Execute core butler responsibilities including customized check-in procedures, suite setup, suite orientation, welcome beverage service, and personalized itinerary and dining recommendations
• Anticipate and intuitively respond to residents' needs and preferences through careful observation and meaningful interactions
• Orchestrate celebrations of special occasions and coordinate in-suite experiences that exceed expectations
• Manage daily amenities delivery, respond promptly to resident calls and emails, and facilitate seamless departure arrangements
• Perform in-room services including unpacking, packing, laundry coordination, shoe-shine service, and in-suite dining support
• Resolve resident feedback and concerns with professionalism, escalating appropriately to the Head Butler when necessary
• Collaborate closely with housekeeping, in-suite dining, and front office teams to ensure cohesive service delivery
• Maintain service standards aligned with luxury hospitality benchmarks and property-specific Standard Operating Procedures
• Promote hotel facilities, restaurants, and services through effective communication with residents
• Ensure security and confidentiality of all guest and hotel information
• Adhere to workplace safety and health policies and support team members in maintaining compliance

Qualifications

• Diploma or Degree in Tourism and Hotel Management, or equivalent hospitality education
• Minimum 2 years of relevant experience in butler service, luxury hospitality, or high-end guest services
• Excellent communication skills in English; multilingual capabilities are highly valued
• Strong interpersonal and people skills with the ability to build genuine connections
• Exceptional attention to detail combined with a service-oriented mindset
• Proven ability to work effectively under pressure while maintaining composure and professionalism
• Strong organizational and time management skills with the ability to prioritize multiple tasks
• Proficiency with computer systems and property management software
• Demonstrated problem-solving abilities and sound judgment in guest-facing situations
• High level of emotional intelligence and empathy
• Discretion and commitment to maintaining confidentiality
• Adaptability and responsiveness to changing guest preferences and requests
• Knowledge of luxury amenities, services, and international hospitality standards
• Understanding of local market dynamics and cultural sensitivity relevant to Udaipur
• Professional appearance and demeanor befitting a luxury hospitality environment
• Ability to embrace change and demonstrate resilience in a dynamic service environment
• Multi-cultural awareness and appreciation for diverse guest backgrounds
• Creative and experiential mindset with focus on personalized service delivery

Additional Information

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.