Qualtrics Developer & Implementation with EX experience

Genpact; Gurugram District, Bengaluru, Hyderabad; On-site; INR 800,000 - 1,800,000; Full time

Job summary

Genpact is seeking an Individual contributor to manage the planning and successful implementation of large-scale employee experience survey programs. You will collaborate with multiple teams to design, build, test and launch surveys and dashboards that reveal insights about the global workforce.

The role requires strong coordination, communication, and analytical skills, with expertise in Qualtrics XM and related data tooling. Mentorship and stakeholder enablement are key components of success.

Qualifications

• Demonstrable experience delivering large scale employee experience survey programs in the Qualtrics Employee XM platform.
• Strong coordination and communication skills with good analytical and problem solving ability.
• Experience mentoring team members and leading projects.

Responsibilities

• Plan and manage the implementation of large-scale employee experience survey programs across teams.
• Mentor junior team members in Qualtrics Employee XM usage and best practices.
• Design survey programming and invitation/reminders strategies.
• Build and test surveys in Qualtrics Employee XM; import employee lists and define org hierarchy.
• Launch survey releases and optimize in-platform dashboards for stakeholders.
• Develop dashboards for global workforce and provide ongoing dashboard support.

Skills

Qualtrics XM

HTML editing

Excel

Python

SQL

VBA

jQuery

JavaScript

Data analysis

Project coordination

Communication

Tools

Qualtrics Employee XM

Excel

Python

Job description

Ready to build the future with AI?

At Genpact, we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

About the Role:

We are looking for an Individual contributor to manage the Plan and manage the successful implementation of large-scale employee experience survey programs this role involves working with multiple teams to plan, solution design, build, test, and launch surveys and in-platform reporting (such as dashboards) to help us understand and improve the employee experience of a large global workforce. This role involves working with multiple teams to plan, build, test, and launch surveys and dashboards that help us understand and improve employee experience across the organization

Key Responsibilities:

Project Planning & Coordination

• Create and manage the project plan for the Plan and manage the successful implementation of large-scale employee experience survey programs.
• Collaborate with multiple teams including stakeholders, technology partners, and employee data analysts Share key dates and updates with stakeholders.

Survey Management

• This role needs to mentor and develop expertise in the Qualtrics Employee XM platform in junior team members
• Designing optimal survey programming and invitation/reminders approach based on provided questions/content
• Build and test surveys in Qualtrics Employee XM.
• Prepare and import employee lists into the Qualtrics Employee XM platform and create/validate in-platform org hierarchy.
• Finalize and launch survey release.

Dashboard Development

• Collect feedback designing dashboards to best meet business requirements
• Build and test dashboards for different user groups entire global workforce team
• Finalize and release dashboards after review and approval.

Communication & Support

• Schedule briefings and send updates to relevant teams.
• Provide survey fieldwork and post-dashboard release support’ because there is a need to provide on-going dashboard support any time a dashboard user might raise an issue even if it is months after the release of dashboards

Analysis & Reporting

• Monitor pre/ post survey responses and data quality and perform dashboard testing.
• Development and implementation of text analytics model using the Qualtrics Employee XM (EX) Text iQ feature.

What You’ll Need:

• Demonstrable experience delivering large scale employee experience survey programs in the Qualtrics Employee XM platform
• Must have good knowledge in HTML, Excel, CSS editing’ and ‘Good knowledge in Python, SQL, VBA, jQuery, or JavaScript
• Strong coordination and communication skills with Good analytical skills, problem solving capability and decision-making ability
• People who are passionate about designing and implementing employee survey programs that will deliver business insight working with employee data and dashboards.
• Ability to lead a project, mentor team member and deliver these programs.

Why This Role Matters:

This role helps us listen to our employees and take meaningful action based on their feedback. You’ll play a key part in improving employee experience through surveys, dashboards, and insights.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
• Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
• Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.