Manager - Brand 4C

Genpact; India; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Genpact in India seeks a Manager - Brand to design and deliver immersive client visit experiences that showcase our AI-enabled capabilities and On It culture. You will influence deal outcomes, strengthen client relationships, and position Genpact as a leader in Autonomous Enterprise and Agentic Ops.

The role requires coordinating global playbooks, managing cross-functional stakeholders, and driving governance improvements.

Qualifications

• Minimum Bachelor’s degree in any discipline.
• 8–10 years experience in events, client experience or hospitality space; AI/Agentic solutions is an advantage.

Responsibilities

• Collaborate with sales and operations teams to identify win themes for client visits.
• Develop detailed agendas based on identified win themes.
• Design high-impact experiences aligning with visit objectives, including hospitality and cultural immersion.
• Project manage with a RACI framework, tracking items to closure on time and budget.
• Identify opportunities for innovation in delivering best-in-class experiences.
• Analyze data to improve visit outcomes and effectiveness.
• Support strategic projects enhancing client experience frameworks.
• Document processes and best practices for governance and reporting.

Skills

Campaign Development

Campaign Management

Content Management

Critical Thinking

Data Analytics

Data-Driven Decision Making

Data Literacy

Data Science

Data Tools

Data Visualization

Digital Marketing Analytics

Executive Presence

Market Segmentation

Microsoft Excel

Microsoft Power BI

People Leadership

Persona Creation

Project Management

Reporting

Smartsheet

Social Media

Storytelling

Tableau (Software)

Tableau Prep

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft Power BI

Smartsheet

Tableau

Tableau Prep

Job description

Manager - Brand

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Summary of Role/Profile:

The Client Visit Experience (CVx) Architect is responsible for designing and delivering high-impact, immersive client visit experiences that bring Genpact’s Autonomous Enterprise, Agentic Ops, and “On It” culture to life. This role plays a critical part in accelerating growth by influencing deal outcomes, strengthening client relationships, and advancing Genpact’s positioning.

The role shapes visit agendas and “show-and-tell” narratives aligned to business outcomes, bringing best-in-class ideas into the global CVx framework.

Responsibilities include planning visits per the global playbook, orchestrating cross-functional stakeholders, ensuring adherence to standards and compliance guidelines, monitoring market trends to continuously enhance the experience, and driving process and governance improvements across the global team. This position offers high visibility and frequent interaction with senior leaders and clients, along with an immersive opportunity to build functional and domain expertise.

What is the focus of the function?

We deliver immersive client visit experiences that bring our autonomous enterprise to life - showcasing Agentic ops, innovation, and our ‘On It’ culture, to accelerate growth for Genpact

These immersive experiences complement our storytelling, and allow clients to engage with Genpact processes, teams, and facilities in a real and relatable way.

Why does this job exist?

This role exists to deliver high-touch, personalized experiences that are crucial for building and deepening our client relationships. Client visits significantly impact deal decisions, client perception, and relationship growth – and showcasing our best work during these visits is critical. The CVx architect collaborates with various teams to define business objectives for client interactions and designs/executes experiences that meet these goals.

Who are the key relationships for this role?

• undefined
• Sales and Operations, including senior leaders (Internal customers)
• Facilities and IT (Partners)
• Global Marketing (Partners)
• Growth Ops (Partners)
• External vendors – Branding, hospitality, technology, events, etc
• undefined

What are the key initiatives and challenges facing this role in the next six months to one year?

• Enhance existing best practices framework and Playbook
• Establish strong connects within multi-functional groups
• Enhance existing vendor network
• undefined

Specific Competence (Essential)

• undefined
• Proven expertise in designing experiences for large and complex meetings/events/expositions/client showcases
• Strong project management skills with a milestone-based approach
• Strong written and spoken communication skills - for internal as well as limited client interface
• Experience in data reporting and analysis, and collaboration tools

Specific Competence (Desirable)

• undefined
• Stakeholder management
• Aptitude for self-learning and research on trends and success factors in client facing events

• Intelligence on how Agentic is influencing client experience, and how business stories can be told with more impact using AI & Agentic enabled tools

• undefined

Key Roles and Responsibilities

Experience and Education

External and Internal Contacts

• Collaborate:Work closely with sales and operations teams to identify win themes for client visits

• Develop agendas: Collaborate with stakeholders to create detailed agendas based on identified win themes
• Design experiences: Create high-impact experiences that align with visit objectives, including hospitality and cultural immersion
• Project manage: Create RACI and track individual items to closure within time and budget, in collaboration with internal and external partners
• Innovate: Identify opportunities for innovation in delivering best-in-class experiences
• Analyze: Data-led analysis of visit outcomes to continuously improve the experience
• Support projects: Contribute to strategic projects aimed at enhancing overall client experience frameworks
• Document processes: Maintain clear documentation of processes and best practices for governance and reporting

• Minimum Bachelor’s degree in any discipline
• Minimum 8-10 years experience in events, client experience or hospitality space. Exposure to organisations in the professional services industry, and offering Agentic, AI, analytics and automation solutions is an advantage

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Marketing, Bachelors - Sales, Masters - Marketing

Certifications

AI Product Manager - IBM, Certified Digital Marketing Professional - Digital Marketing Institute, Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM), Digital Marketing Certificate Program - Udacity, Google Ads Search Certification - Google

Required Skills

Campaign Development, Campaign Development, Campaign Management, Content Management, Critical Thinking, Data Analytics, Data-Driven Decision Making, Data Literacy, Data Science, Data Tools, Data Visualization, Digital Marketing Analytics, Executive Presence, Market Segmentation, Microsoft Excel, Microsoft Power BI, People Leadership, Persona Creation, Project Management, Reporting, Smartsheet, Social Media, Storytelling, Tableau (Software), Tableau Prep {+ 2 more}

Language

English (Required)

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

Brand

Remote Type -

Hybrid

Work Shift -

Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.