Quality Team Lead

Qdegrees Services; Jaipur; On-site; INR 310,000 - 430,000; Full time

Benefits offered by this job

Learning & Development Support

Health & Wellness Support

Transport / Travel Support

Performance Bonus

Free Meal

Job summary

QDegrees Services is a consulting firm specializing in Process & Compliance Audits, Voice & Retail Audits, and Mystery Shopping. The company operates in Rajasthan, Karnataka, MP, West Bengal, Mumbai and AP, with its Head office in Jaipur.

Team Leader Quality in Qdegrees Services typically earns between ₹3.1 - ₹4.3 L/yr, reflecting market rates for QA leadership roles in the region. The organization offers support in Learning & Development, Health & Wellness, Transport, and a Performance Bonus.

Qualifications

• Experience leading call quality audits and monitoring QA performance.
• Ability to identify gaps and provide actionable feedback.
• Track quality metrics and develop improvement plans.
• Manage QA team and client communication.

Responsibilities

• Lead call quality audits and monitor QA performance.
• Review calls, identify quality gaps and share actionable feedback.
• Track quality metrics, reports and improvement plans.
• Manage QA team, calibration and client communication.

Job description

• Lead call quality audits and monitor QA performance.


• Review calls, identify quality gaps and share actionable feedback.


• Track quality metrics, reports and improvement plans.


• Manage QA team, calibration and client communication.

Skills highlighted with ‘‘ are preferred keyskills

QDegrees Services is a consulting firm dealing in, Process & Compliance Audits, Voice & Retail Audits & Mystery Shopping. QDegrees is operational in Rajasthan, Karnataka, MP, West Bengal, Mumbai and AP, with its Head office in Jaipur.

Team Leader Quality in Qdegrees Services typically earns between ₹3.1 - ₹4.3 L/yr

• Learning & Development Support


• Health & Wellness Support


• Transport / Travel Support


• Performance Bonus


• Free Meal