Quality Analyst | Sales & Lead Quality

BNK Realtor; Kolkata District; On-site; INR 350,000 - 550,000; Full time

Job summary

BNK Realtor in Kolkata is looking for a detail-oriented Quality Analyst to monitor sales calls and leads, ensure process adherence, and improve the overall quality of customer interactions and lead handling. The role requires 1–3 years of experience in quality analysis or call QA within real estate or sales, with strong communication, analytical skills, and proficiency in Excel/Google Sheets and CRM.

Kolkata-based candidates preferred.

Qualifications

• 1–3 years of experience in Quality Analysis, Call Quality, Tele-calling QA, Sales Auditing, or similar roles.
• Real estate/sales industry experience preferred.
• Strong communication, listening, and analytical skills.
• Good knowledge of Excel/Google Sheets and CRM.
• Kolkata-based candidates preferred.

Responsibilities

• Monitor and audit sales/tele-calling calls for quality, communication, pitch, and customer handling.
• Evaluate lead quality, follow-ups, response time, and CRM updates.
• Identify gaps in call handling and lead management and provide constructive feedback.
• Prepare daily/weekly quality reports and performance insights.
• Coordinate with Sales Managers to address recurring quality and process issues.
• Ensure adherence to company calling and sales processes.

Skills

Quality Analysis

Call QA

Sales Auditing

CRM

Excel

Analytical skills

Tools

Excel

Google Sheets

CRM

Job description

Quality Analyst Sales & Lead Quality

Location: Kolkata
Experience: 1–3 Years
Employment Type: Full-Time

Job Summary:
We are looking for a detail-oriented Quality Analyst to monitor sales calls and leads, ensure process adherence, and improve the overall quality of customer interactions and lead handling.

Key Responsibilities:

• Monitor and audit sales/tele-calling calls for quality, communication, pitch, and customer handling.
• Evaluate lead quality, follow-ups, response time, and CRM updates.
• Identify gaps in call handling and lead management and provide constructive feedback.
• Prepare daily/weekly quality reports and performance insights.
• Coordinate with Sales Managers to address recurring quality and process issues.
• Ensure adherence to company calling and sales processes.

Requirements:

• 1–3 years of experience in Quality Analysis, Call Quality, Tele-calling QA, Sales Auditing, or similar roles.
• Real estate/sales industry experience preferred.
• Strong communication, listening, and analytical skills.
• Good knowledge of Excel/Google Sheets and CRM.
• Kolkata-based candidates preferred.