Quality Support - Customer Service

TE Connectivity; Bengaluru; On-site; INR 650,000 - 900,000; Full time

Job summary

TE Connectivity Ltd. in Bengaluru (US shift) seeks a quality support professional to back the Customer Quality team. You will perform day-to-day quality admin tasks, handle PPAP requests, maintain QMS documentation, and support customer data accuracy across internal systems.

The role emphasizes effective communication with international customers, data analysis, and adherence to quality processes. Minimum one year in manufacturing quality or related fields is required.

Qualifications

• Bachelor's degree in engineering, quality management, or related field.
• 1 year of experience in quality support or customer quality in manufacturing, automotive, or technical industries.
• Proficient with internal quality systems such as SAP, TECHS and Document Library.
• Strong data analysis and reporting skills using Excel or BI tools.
• Excellent written and spoken English; strong customer orientation.

Responsibilities

• Intensive communication with international internal customers, mainly in English and partial communication with external international customers.
• Manage and navigate multiple customer portals to facilitate service delivery and support.
• Assist in auditing customer data through internal TECHS systems to ensure data accuracy and compliance.
• Initiate and reassign PPAP requests within the designated system to ensure timely processing and alignment with quality standards.
• Communicate the publication and updates of QMS documents to relevant stakeholders, ensuring transparency and compliance.
• Upload approved PPAP documentation to the Document Library, maintaining accuracy and traceability.
• Proactively identify and elevate issues to relevant stakeholders for timely resolution.
• Create and manage Q notes in accordance with established quality procedures.
• Retrieve and maintain customer scorecards for accurate repository posting and record keeping.
• Oversee customer scorecard management to track performance metrics and support continuous improvement.
• Provide comprehensive documentation support to customers for clarity and compliance.

Skills

English proficiency

Quality systems

Data analysis

Excel

BI tools

Six Sigma

Decision making

Adaptability

Education

Bachelor’s degree in engineering, quality management, business administration

Tools

SAP

TECHS

Document Library

Job description

"

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

US Shift :

TE Connectivity Ltd. is a $17 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 80 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 90,000 employees, including more than 7,500 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com

We are one of the leading providers of advanced automobile connectivity solutions. The automotive industry uses our products in automotive technologies for body and chassis systems, convenience applications, driver information, infotainment solutions, miniaturization solutions, motor and powertrain applications, and safety and security systems. TE is developing automotive solutions to help drive innovations for designs today and into tomorrow.

The team will be responsible for supporting the Customer Quality team for the Automotive sector in AMERICAS region. Their primary focus will be to assist the Quality Team in day-to-day operations by taking over mainly technical and administrative tasks. The team will play a key role in ensuring outstanding customer experience for both internal and external stakeholders by enabling faster response times, improved productivity, and consistent communication. This also includes effective collaboration with the Supply Chain & Engineering team.

This role does not INCLUDE any field sales activities or cold calls!

Responsibilities

• Intensive communication with the international internal customers, mainly in English and Partial communication with external international customers


• Manage and navigate multiple customer portals to facilitate service delivery and support.


• Assist in auditing customer data through internal TECHS systems to ensure data accuracy and compliance.


• Initiate and reassign Production Part Approval Process (PPAP) requests within the designated system to ensure timely processing and alignment with quality standards.


• Communicate the publication and updates of Quality Management System (QMS) documents to relevant stakeholders, ensuring transparency and compliance.


• Upload approved PPAP documentation to the Document Library, maintaining accuracy, traceability, and adherence to document control procedures.


• Proactively identify and elevate issues to relevant stakeholders for timely resolution.


• Create and manage Q Notes in accordance with established quality procedures, ensuring accurate documentation of quality issues, deviations, and corrective actions.


• Retrieve and maintain customer scorecards, ensuring accurate repository posting and record keeping.


• Oversee customer scorecard management to track performance metrics and support continuous improvement.


• Provide comprehensive documentation support to customers, facilitating clarity and compliance.

Skills

• Bachelor’s degree in engineering, Quality Management, Business Administration, or a related field.


• Minimum of 1 year of experience in quality support, customer quality, or a related function within manufacturing, automotive, or technical industries.


• Technical capabilities: Expert functional/domain knowledge


• Proficiency in using internal quality systems (e.g., SAP, TECHS, Document Library)


• Data analysis and reporting using Excel or BI tools


• Very good written & verbal English language skills


• Very high customer and service orientation required


• Performance oriented and focused on Quality.


• Six Sigma Tools


• Ability to quickly adapt to new requirements


• Decision making skills

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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