Quality & Operational Excellence Manager

Engage Experts International; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Engage Experts International seeks a Senior Manager for Quality & Operational Excellence to lead food quality, safety, hygiene and service standards across restaurant outlets and central kitchens. You will independently monitor performance, conduct audits and implement corrective actions to ensure consistency and guest satisfaction.

The role partners with Operations, Culinary, Procurement, Finance and L&D to strengthen processes, improve efficiency and uphold high standards of quality and

Qualifications

• 7–12 years of experience in Quality Assurance, Quality Management or Operational Excellence in multi-outlet F&B, QSR or food-service businesses.
• Strong knowledge of FSSAI regulations, HACCP, GMP, GHP and food safety management systems.
• Proven experience conducting quality and operational audits across multiple outlets or locations.
• Strong understanding of food quality standards, kitchen operations, hygiene, inventory control and service excellence.
• Experience in Root Cause Analysis (RCA), Corrective and Preventive Actions (CAPA), audit reporting and process improvement.
• Strong analytical, problem-solving and decision-making skills.
• Willingness to travel extensively across locations and markets.

Responsibilities

• Conduct regular and surprise quality and operational audits across restaurant outlets and central kitchens.
• Ensure consistency in food quality, taste, presentation, portion sizes, and adherence to recipes and SOPs.
• Monitor food safety, hygiene and sanitation practices in line with FSSAI, HACCP, GMP and GHP standards.
• Ensure compliance with food storage, temperature monitoring, FIFO/FEFO, handling and sanitation procedures.
• Review inventory variances, food wastage, food costs and operational process compliance to identify improvements.
• Monitor FOH service standards, outlet cleanliness and guest experience.
• Identify operational gaps, perform RCA and implement CAPA.
• Ensure timely closure of audit observations through corrective actions and re-audits.
• Develop and maintain audit scorecards, quality metrics and dashboards to track outlet performance.
• Prepare audit reports highlighting non-compliance, risk areas and actionable recommendations.
• Collaborate with Culinary, Operations, Procurement and Learning & Development teams to standardise best practices.
• Drive continuous improvement initiatives to enhance food quality, service consistency, and customer satisfaction.
• Travel extensively across outlets and markets, including Mumbai, Delhi, UAE and new expansion markets.

Skills

Quality Assurance

Operational Excellence

FSSAI knowledge

Audit skills

Root Cause Analysis

CAPA

Food safety

HACCP

GMP

Leadership

Job description

Position Title: Head – Manager - Quality & Operational Excellence

Location: Office No. 617 & 618, 6th floor, Damji Shamji Business Galleria, LBS, next to Huma Mall, Ambedkar Nagar, Kanjurmarg West, Mumbai, Maharashtra 400078

Industry: Food and Beverage Services

Experience Level: 7 – 12 years

Working days: 5 Days

Employment Type: Full-Time

About Our Client

Our client is a fast-growing global F&B group focused on building and scaling distinctive restaurant brands across multiple markets. The organisation operates across diverse food-service formats and is expanding its international footprint. With a strong focus on operational excellence, innovation, quality and sustainable growth, the company is building a scalable procurement and supply-chain ecosystem to support its expanding portfolio and global operations.

Role Overview

The Senior Manager – Quality & Operational Excellence will be responsible for driving food quality, food safety, hygiene, service standards and operational compliance across multiple restaurant outlets and central kitchens.

This role will independently monitor operational performance, conduct quality audits, identify process gaps, and implement corrective actions to ensure consistency, compliance, and an excellent guest experience across all brands and locations.

The role will work closely with Operations, Culinary, Procurement, Finance and Learning & Development teams to strengthen processes, improve operational efficiency and maintain the highest standards of quality and food safety.

The Role

• Conduct regular and surprise quality and operational audits across restaurant outlets and central kitchens.
• Ensure consistency in food quality, taste, presentation, portion sizes, and adherence to recipes and Standard Operating Procedures (SOPs).
• Monitor food safety, hygiene and sanitation practices in accordance with FSSAI, HACCP, GMP and GHP standards.
• Ensure compliance with food storage, temperature monitoring, FIFO/FEFO, handling and sanitation procedures.
• Review inventory variances, food wastage, food costs and operational process compliance to identify improvement opportunities.
• Monitor front-of-house (FOH) service standards, outlet cleanliness and overall guest experience.
• Identify operational gaps, conduct Root Cause Analysis (RCA) and implement Corrective and Preventive Actions (CAPA).
• Ensure timely closure of audit observations through corrective actions, follow-ups and re-audits.
• Develop and maintain audit scorecards, quality metrics and management dashboards to track outlet performance.
• Prepare audit reports highlighting non-compliance, risk areas, performance trends and actionable recommendations.
• Collaborate with Culinary, Operations, Procurement and Learning & Development teams to improve processes and standardise best practices.
• Drive continuous improvement initiatives to enhance food quality, service consistency, operational efficiency and customer satisfaction.
• Travel extensively across outlets and markets, including Mumbai, Delhi, UAE and new expansion markets, as required.

Ideal Profile

• 7–12 years of experience in Quality Assurance, Quality Management or Operational Excellence, preferably within multi-outlet F&B, QSR, restaurant groups or food-service businesses.
• Strong knowledge of FSSAI regulations, HACCP, GMP, GHP and food safety management systems.
• Proven experience conducting quality and operational audits across multiple outlets or locations.
• Strong understanding of food quality standards, kitchen operations, hygiene, inventory control and service excellence.
• Experience in Root Cause Analysis (RCA), Corrective and Preventive Actions (CAPA), audit reporting and process improvement.
• Strong analytical, problem-solving and decision-making skills.
• Ability to independently identify operational gaps, challenge non-compliance and drive accountability across teams.
• Excellent communication, stakeholder management and cross-functional coordination skills.
• Willingness to travel extensively across locations and markets.

Success Measures

• Consistent food quality, taste, presentation and portion control across all outlets.
• Improved food safety, hygiene and regulatory compliance.
• Higher audit scores and timely closure of audit observations.
• Reduction in food wastage, inventory variances and operational non-compliance.
• Improved adherence to recipes, SOPs and service standards.
• Enhanced guest experience and service consistency across brands.
• Successful implementation of corrective actions and continuous improvement initiatives.
• Standardised quality systems supporting new outlet openings and international expansion.

Why Join Us?

• Global Growth: Be part of a rapidly expanding international F&B group with an ambitious multi-market growth strategy.
• Leadership Impact: Drive quality and operational excellence across multiple restaurant brands and locations.
• Strategic Ownership: Establish audit frameworks, improve compliance and influence operational performance.
• Cross-Functional Collaboration: Work closely with senior leadership, Culinary, Operations and other key business functions.
• Career Growth: Contribute directly to business expansion, operational transformation and long-term organisational success.

Skills: fssai,food quality,gmp,procurement,food & beverage,ghp,compliance,quality & operational auditing,food quality control,haccp,management,restaurant audit,culinary,hygiene,outlets,food safety