Quality Manager (Rugs/Home Textiles, 14+ Yrs, Gurugram)

Michael Page; Gurgaon; On-site; INR 1,200,000 - 1,500,000; Full time

Benefits offered by this job

Opportunity for high ownership

Influence on product standards

Job summary

Michael Page is seeking an experienced Quality Manager in Gurgaon, India to join the technical quality team of a global retailer. This role involves conducting factory visits, evaluating product samples, and ensuring adherence to quality standards across home textiles.

The ideal candidate will have over 12 years of experience in Quality/Technical roles, familiarity with AQL methods, and prior retail experience with US-based companies. Strong communication and advanced MS Excel skills are essential.

Qualifications

• Minimum 12 years in Quality/Technical roles, preferably within home textiles.
• Strong background working with suppliers across India, Pakistan, Bangladesh, or Sri Lanka.
• Deep familiarity with AQL methods, point-count systems, and global testing standards.
• Prior work with US‑based retailers preferred.

Responsibilities

• Conduct regular factory visits to audit production and vendor QA/QC processes.
• Evaluate product samples ensuring adherence to quality standards.
• Log quality issues and generate reports, elevating concerns to management.
• Support creation of product guidelines in collaboration with relevant teams.
• Deliver technical guidance to sourcing and buying teams.

Skills

Communication

Relationship management

Advanced MS Excel

English proficiency

Education

Bachelor's degree or equivalent technical qualification

Tools

MS Excel

MS Office

Job description

Overview

• Part of technical quality team for a global retailer.
• High ownership, factory interface and impact on key standards across categories.

About Our Client

The employer is a large organization in the retail industry, offering diverse opportunities in the department store sector. They are committed to delivering high-quality products and maintaining rigorous standards in their operations.

Job Description

• Conduct regular factory visits to audit production, vendor QA/QC processes, and participate in pre‑production meetings.
• Evaluate product samples throughout development, ensuring adherence to quality and technical standards.
• Log quality issues, generate reports, and elevate concerns to Quality Manager and Sourcing teams.
• Provide structured feedback to both internal teams and suppliers to resolve quality challenges.
• Analyze data to identify supplier trends and product‑specific insights that inform action plans.
• Support creation of product guidelines in collaboration with Quality Manager and Sourcing.
• Deliver technical guidance to sourcing and buying teams across multiple home product categories.
• Publish weekly/monthly dashboards summarizing vendor performance, product issues, and key insights.

The Successful Applicant

• Experience: Minimum 12 years in Quality/Technical roles, preferably within home textiles; rug experience is an advantage.
• Industry Exposure: Strong background working with suppliers across India, Pakistan, Bangladesh, or Sri Lanka.
• Technical Knowledge: Deep familiarity with AQL methods, point‑count systems, and global testing standards.
• Tools: Must have advanced MS Excel capability (complex formulas, data structuring, template creation) and strong MS Office proficiency.
• Retail Experience: Prior work with US‑based retailers preferred.
• Education: Bachelor's degree or equivalent technical qualification.
• Skills: Strong communication, English proficiency, relationship management, and ability to guide both internal and external partners.

What's on Offer

• Opportunity to be a part of the technical quality processes for a global retailer with strong exposure to multi‑country vendor bases.
• Role offers high ownership, factory interface, and influence on product standards across categories.