Quality Manager - International

TP; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

TP seeks a Quality Manager to lead a team of quality professionals in delivering high-standard service delivery. You will drive quality initiatives, collaborate with cross-functional teams to identify issues, and implement data-driven improvements to enhance customer satisfaction.

The role requires proven quality management experience, strong leadership, and the ability to analyze data to make informed decisions.

Qualifications

• Proven experience in quality management.
• Strong knowledge of quality control processes and procedures.
• Excellent leadership and communication skills.
• Ability to analyze data and make informed decisions.
• Strong problem-solving and conflict resolution skills.
• Experience working in an international environment is preferred.

Responsibilities

• Develop and implement effective quality control processes to ensure high standards of service delivery.
• Lead and manage a team of quality professionals to achieve business objectives.
• Collaborate with cross-functional teams to identify and resolve quality issues.
• Analyze data and metrics to measure performance and identify areas for improvement.
• Implement corrective actions to address quality concerns and enhance overall customer satisfaction.
• Ensure compliance with industry regulations and company policies.

Skills

Quality management

Leadership

Communication

Data analysis

Job description

Roles and Responsibility

• Develop and implement effective quality control processes to ensure high standards of service delivery.
• Lead and manage a team of quality professionals to achieve business objectives.
• Collaborate with cross-functional teams to identify and resolve quality issues.
• Analyze data and metrics to measure performance and identify areas for improvement.
• Implement corrective actions to address quality concerns and enhance overall customer satisfaction.
• Ensure compliance with industry regulations and company policies.

Job Requirements

• Proven experience in quality management, preferably in a similar role.
• Strong knowledge of quality control processes and procedures.
• Excellent leadership and communication skills.
• Ability to analyze data and make informed decisions.
• Strong problem-solving and conflict resolution skills.
• Experience working in an international environment is preferred.