Quality Manager, Director

NatWest Group; Gurugram District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

NatWest Group is seeking a Quality Manager at director level to lead quality strategy across platforms, ensuring compliant, well-designed work packages transition from development to live environments. The role emphasizes automation, stakeholder collaboration, and defining robust quality test plans.

You will oversee multiple feature teams, drive customer-centric quality improvements, and ensure testing rigor across run, change, and BAU activities within the platform or domain.

Qualifications

• 12+ years in quality strategy and planning, testing design and execution.
• Experience in fast-paced Markets environments.
• Knowledge of functional and non-functional testing (system, security, accessibility, etc.).

Responsibilities

• Lead quality strategy, plan and execution for multiple teams.
• Ensure defects are prioritized and resolved early.
• Oversee end-to-end test management including risk and governance.
• Collaborate with stakeholders to improve customer experiences.

Skills

Quality standards

Testing strategy

Automation testing

Agile methodologies

Stakeholder management

Job description

Join us as a Quality Manager

• We'll look to you to provide direction and leadership on all quality matters across the platform or domain including adoption and compliance with the organisation's standards and policies
• This is an opportunity to act as a key contributor in making sure that work packages transition seamlessly from development into live environments
• Hone your knowledge of quality best practices and collaboration and stakeholder management skills
• We're offering this role at director level

What you'll do

In this key role, you'll be making sure that only well designed and built work packages get through quality testing. You'll aim to get it right first time for our customers through innovative service and solutions, using automation as an accelerator and working closely with stakeholders in an Agile and collaborative environment.

We'll also look to you to produce comprehensive and robust quality strategies and detailed quality test plans, enabling the continual flow of work packages across the domain, platform value stream or programme.

Additionally, you'll be:

• Leading and managing the quality strategy, plan and execution results of multiple feature teams, often concurrently
• Understanding the customer and human centric designs and driving the quality of the teams work to constantly improve the solutions and enhance customer experiences
• Taking accountability for all aspects of quality across both run and change and business as usual activity within the assigned platform or domain
• Overseeing the output quality from all testing phases owned and making sure it meets the requirements of each quality test strategy
• Making sure defects are detected and prioritised, based on impact, and resolved at the earliest possible moment and before the last responsible moment
• Undertaking end-to-end test management including planning, risk, issue, dependency management, lessons learnt and governance

The skills you'll need

We're looking for someone with strong knowledge and understanding of quality standards, quality best practices, and our risk and controls framework. You'll also need high levels of knowledge and demonstrable application of modern testing and quality practices and techniques used with Agile methodologies.

Additionally, we'll be looking for:

• Practical experience of at least 12 years in quality strategy and planning, testing design and execution
• Prior experience in working in a fast paced Markets environment
• Experience in functional and non-functional testing such as system, system integration, user, load, volume, stress, security, accessibility, compatibility, penetration and back-out
• The ability to create and execute Test Strategy for a large programme
• Evidence of driving automation testing within a department
• Good collaboration and stakeholder management skills