Quality Manager

Hyperion Materials & Technologies Inc.; Sinnar; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Hyperion Materials & Technologies Inc. seeks an Operations Area Quality Manager to coordinate quality processes with customers and production facilities.

The role emphasizes policy implementation to meet customer satisfaction and quality objectives, with a focus on supplier, internal process, and customer quality programs. The incumbent will drive corrective actions within plants, and ensure feedback to both suppliers and customers on quality issues, while leading continuous improvement

Qualifications

• University degree in Quality/Materials or other related course of study.
• Minimum of seven years in a Quality role for a global organization.
• Five years of management experience preferred.
• Experience managing people across the organization with various departmental stakeholders.
• Experience and expertise of Quality standards in other countries.
• Experience implementing and leading LEAN and 6-Sigma continuous improvement efforts.

Responsibilities

• Coordinate manufacturing quality with customer and marketing on quality issues.
• Lead and maintain ISO 9000, 14000 and 18000 certifications.
• Drive a focused quality program with KPI establishment and action planning.
• Create programs to improve quality and customer satisfaction.
• Keep management, marketing and sales informed of significant quality issues and actions.

Skills

LEAN

Six Sigma

Leadership

Quality Management

Education

Quality/Materials related degree

Job description

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In this key role, The Operations Area Quality Manager is responsible for the overall coordination of the Quality processes with the customer and within the production facilities in their areas of responsibility. Responsible for developing, implementing and administering policies and procedures to achieve the Customer Satisfaction and ensure Quality company objectives. A strong emphasis will be on the continuation of development in Supplier, Internal Process and Customer quality programs. Will drive corrective actions within the plants assigned and ensure appropriate feedback is provided to both the supplier and the customer related to any quality issues.

Essential Duties and Responsibilities

• Serve as the coordinator for manufacturing with a strong focus on Customer and marketing on quality issues. Investigate customer complaints regarding quality and provide solutions back to the customers and manufacturing.
• Responsible for planning total quality policies, programs and initiatives. Will be required to lead and maintain Sandvik Hyperion ISO 9000, 14000 and 18000 certifications.
• Drive a focused total quality program including working with each plant to establish KPIs, monitor performance and lead action plan.
• Create programs to improve quality and improve customer satisfaction.
• Keep management team, marketing and sales informed of significant issues or developments identified during quality activities and what actions will be taken to improve the situation.
• Understands the current and future quality needs and proactively recommend solutions.
• Ensure that all units within the Operations area understand and comply with quality objectives and policy.
• Design and implement quality training programs to key personnel within the production sites.
• Develops new approaches to solve problems identified during quality activities in each of the production units in assigned area.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Work Experience

• University Degree in Quality/ Materials or other related course of study
• Minimum of seven years in a Quality role for a global organization.
• Five years of management experience (preferred)
• Experience managing people across the organization with various departmental stakeholders.
• Experience and expertise of Quality standards in other countries
• Experience implementing and leading LEAN and 6-Sigma continuous improvement efforts
• Leadership Training
• Or equivalent combination of education and experience

Technical Skills/Physical Requirements

English fluency is required; verbal and written

In July 2018, we began an exciting transformation to become an independent company under the ownership of KKR, a leading global investment firm based in the United States that builds stronger companies through employee engagement.

We believe an actively engaged workforce — with people acting and being treated like owners — produces a better company for all. So, in February 2019, we introduced the Hyperion Ownership Participation Program, which empowers our employees by allowing them to share in the value we create together.

If you are currently a Hyperion employee, please log into SuccessFactors to access our internal career center.