Quality Manager

Gautam Modi Group; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Gautam Modi Group is seeking an Audi Quality Manager to maintain the highest service and quality standards in line with Audi norms. The role involves owning service quality practices, coordinating with the Service Manager and staff, and ensuring PDIs, post-service checks, and regular Q-checks are completed according to Audi procedures.

The candidate will drive daily, weekly, and monthly quality reporting and identify training needs to elevate staff capabilities in the service department.

Qualifications

• Owner of all service quality practices.
• Facilitate regular meetings with Service Manager and staff to improve quality standards and processes.
• Carry out new vehicle PDIs, post-service test drives and regular Q-checks to document failures per Audi standards.
• Prepare and maintain daily/weekly/monthly quality reports.
• Identify quality training requirements for service staff.

Responsibilities

• Carry out new vehicle PDIs and post-service test drives.
• Document failures in compliance with Audi standards.
• Conduct daily, weekly and monthly quality reporting.
• Facilitate meetings to discuss quality improvements with the team.
• Identify training requirements for staff to enhance quality.

Skills

Quality management

Process improvement

Data reporting

Job description

The Audi Quality Manager acts as a key contributor to help the dealership achieve and maintain the highest level of service, operating and quality standards in conformance to Audi norms.

Quality Standard Maintenance

• Act as the owner of all service quality practices
• Facilitate regular meetings with the Service Manager and Parts & Service employees to discuss and improve the quality standards and working processes
• Carry out new vehicle PDIs, post service test drives and regular Q-checks to document any failures in compliance with Audi Operating Standards & work procedures

Infrastructure & Equipment Maintenance

• With the Special Tools Incharge, ensure optimal condition of all technical equipment, tools and other aids in the Service and Parts department
• Complete, analyze and maintenance of Repeat repair and Q-check reports
• Conduct daily, weekly and monthly quality related reporting requirements

Customer Satisfaction

• Implement measures and programmes to achieve customer retention & improve services by dealing with repeat repairs cases

Skill Development

• Identify quality related training requirements for service staff