Quality Manager

Shahi; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Shahi in Bengaluru is seeking a seasoned Quality Assurance Manager to lead factory quality systems across knit production. You will drive QA strategy, monitor DHU, AQL compliance, and supplier/customer quality processes to ensure defect-free shipments.

Responsibilities include leading QA team, conducting audits, implementing CAPA, and coordinating with Production, Merchandising, IE, Planning, and Maintenance to sustain high quality and on-time delivery.

Qualifications

• Experience in knit manufacturing QA management and team leadership.
• Strong knowledge of DHU, AQL, and buyer quality standards.

Responsibilities

• Develop, implement, and maintain the factory quality management system.
• Ensure compliance with buyer quality standards and company policies.
• Establish quality objectives and monitor performance against targets.
• Monitor quality from fabric inspection, cutting, sewing, finishing, and packing.
• Ensure inline, end-line, and final inspections are conducted according to standards.
• Control and reduce DHU across all production lines.
• Ensure shipments meet AQL and buyer quality requirements.
• Lead and manage the Quality Assurance team, including Quality Supervisors, Auditors, and Inspectors.
• Set departmental goals and monitor team performance.
• Conduct regular training programs to improve quality awareness and technical skills.
• Develop a high-performance quality culture across the factory.
• Ensure compliance with buyer manuals, specifications, and quality protocols.
• Coordinate buyer inspections and quality audits.
• Address customer complaints and implement corrective actions.
• Maintain strong communication with buyers regarding quality performance.
• Should have experience as a nominated QA.
• Conduct regular internal quality audits.
• Verify compliance with SOPs and quality procedures.
• Ensure audit findings are closed within agreed timelines.
• Maintain all quality-related documentation and records.
• Work closely with Production, Merchandising, Industrial Engineering, Planning, and Maintenance teams.
• Support new-style development and risk assessment before production.
• Ensure quality requirements are clearly communicated to all departments.
• Prepare daily, weekly, and monthly quality reports.
• Monitor key quality metrics such as DHU, RFT, AQL Pass Rate, Rework %, and Customer Complaints.
• Present quality performance reviews to factory management.
• Conduct operator and supervisor training on quality standards and defect prevention.
• Develop skill enhancement programs for quality personnel.
• Promote quality awareness throughout the organization.
• Ensure final inspection and shipment release processes are followed.
• Approve shipment quality status before dispatch.
• Prevent quality-related shipment delays and customer claims.
• Achievement of factory quality targets.
• Reduction of defects, rework, and customer complaints.
• Compliance with buyer standards and audit requirements.
• Continuous improvement of product quality and process efficiency.

Job description

Role & responsibilities:

Quality Management

• Develop, implement, and maintain the factory quality management system.
• Ensure compliance with buyer quality standards and company policies.
• Establish quality objectives and monitor performance against targets.

Quality Control Across Production

• Monitor quality from fabric inspection, cutting, sewing, finishing, and packing.
• Ensure inline, end-line, and final inspections are conducted according to standards.
• Control and reduce DHU (Defects per Hundred Units) across all production lines.
• Ensure shipments meet AQL and buyer quality requirements.

Defect Prevention & Continuous Improvement

• Analyze quality issues and identify root causes.
• Implement corrective and preventive actions (CAPA).
• Drive continuous improvement initiatives to reduce defects, rework, and alterations.
• Conduct quality review meetings and follow up on action plans.

Team Leadership

• Lead and manage the Quality Assurance team, including Quality Supervisors, Auditors, and Inspectors.
• Set departmental goals and monitor team performance.
• Conduct regular training programs to improve quality awareness and technical skills.
• Develop a high-performance quality culture across the factory.

Buyer & Customer Compliance

• Ensure compliance with buyer manuals, specifications, and quality protocols.
• Coordinate buyer inspections and quality audits.
• Address customer complaints and implement corrective actions.
• Maintain strong communication with buyers regarding quality performance.
• Should have experience as a nominated QA.

Process & System Audits

• Conduct regular internal quality audits.
• Verify compliance with SOPs and quality procedures.
• Ensure audit findings are closed within agreed timelines.
• Maintain all quality-related documentation and records.

Cross-Functional Coordination

• Work closely with Production, Merchandising, Industrial Engineering, Planning, and Maintenance teams.
• Support new-style development and risk assessment before production.
• Ensure quality requirements are clearly communicated to all departments.

Reporting & Analysis

• Prepare daily, weekly, and monthly quality reports.
• Monitor key quality metrics such as DHU, RFT, AQL Pass Rate, Rework %, and Customer Complaints.
• Present quality performance reviews to factory management.

Training & Development

• Conduct operator and supervisor training on quality standards and defect prevention.
• Develop skill enhancement programs for quality personnel.
• Promote quality awareness throughout the organization.

Shipment Quality Assurance

• Ensure final inspection and shipment release processes are followed.
• Approve shipment quality status before dispatch.
• Prevent quality-related shipment delays and customer claims.

Key Accountability

• Achievement of factory quality targets.
• Reduction of defects, rework, and customer complaints.
• Compliance with buyer standards and audit requirements.
• Continuous improvement of product quality and process efficiency.

Preferred candidate profile

Should have Knits experience.