Quality Management System Manager

Sharpwire Industries India; Tamil Nadu; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Sharpwire is seeking a seasoned QMS Manager to lead and strengthen the Quality Management System, ensuring ISO 9001 and IATF 16949 compliance across manufacturing processes. The role requires hands-on audits, corrective actions, and aggressive defect reduction guided by data-driven quality dashboards.

The successful candidate will drive cross-functional collaboration with Production, Engineering, and Supply Chain to sustain performance, monitor KPIs, and achieve a culture of prevention and

Qualifications

• Bachelor's degree in Mechanical, Electrical, Industrial Engineering, Quality, or related field.
• Minimum 5 years of hands-on IATF 16949 audit experience.
• Strong experience in IATF 16949 QMS implementation, maintenance, and auditing.
• Experience handling IATF certification audits, customer audits, and internal audits.
• Strong knowledge of IATF 16949, ISO 9001, Core Tools APQP, PPAP, FMEA, MSA, SPC; 8D / CAPA / Root Cause Analysis; Process and Product Auditing; Control Plans; Statistical and trend analysis.
• Proven track record of reducing defects, rejection, scrap, rework, and customer complaints.
• Strong analytical and problem-solving skills.
• Good communication and leadership skills.
• Proficiency in Excel and quality data analysis/reporting.

Responsibilities

• Lead and maintain the companys IATF 16949 Quality Management System.
• Keep ISO documents updated and ensure ISO compliance.
• Ensure compliance with applicable customer-specific requirements and quality standards.
• Plan and conduct internal QMS and process audits.
• Lead preparation for IATF, customer, and certification-body audits.
• Ensure timely closure and effectiveness verification of audit findings and non-conformities.
• Maintain QMS documentation, procedures, work instructions, records, and quality objectives.
• Drive initiatives to reduce internal and external defects, rejection, rework, scrap, and customer complaints.
• Monitor quality KPIs and identify areas requiring immediate corrective or preventive action.
• Lead Root Cause Analysis, 8D, CAPA, 5-Why, Fishbone, and other problem-solving activities.
• Establish and monitor defect-reduction targets for production and supporting functions.
• Work closely with Production, Engineering, Maintenance, and Supply Chain teams to eliminate recurring quality issues.
• Track quality defects and trends by product, process, machine, shift, customer, supplier, and defect type.
• Develop Pareto analysis, trend charts, rejection reports, and quality dashboards.
• Identify recurring and emerging quality trends and initiate preventive actions before issues become major problems.
• Present quality performance, trends, risks, and improvement actions to management.
• Use data-driven analysis to identify opportunities for continuous improvement and defect prevention.
• Monitor and manage customer complaints and quality concerns.
• Ensure effective and timely response to customer complaints, including 8D reports and corrective actions.
• Track customer PPM, complaints, returns, and other customer quality indicators.
• Work with relevant teams to prevent recurrence of customer issues.
• Drive PDCA and continual improvement activities throughout the organization.
• Establish quality improvement projects focused on defect reduction, process capability, and customer satisfaction.
• Promote a strong zero-defect and prevention-oriented quality culture.
• Monitor the effectiveness of corrective and preventive actions.
• Lead and develop the Quality team.
• Train employees on QMS requirements, quality procedures, problem-solving, and audit readiness.
• Coordinate with cross-functional teams to resolve quality issues.
• Ensure accountability for quality objectives and improvement actions across departments.

Skills

Quality management

Auditing

Root cause analysis

Problem solving

Leadership

Data analysis

Education

Bachelor's degree in Mechanical/Electrical/Industrial Engineering or related

Tools

IATF 16949

ISO 9001

Excel

Job description

Job Description: QMS Manager

Company: Sharpwire

Position: Quality Management System (QMS) Manager

Experience: Minimum 5 years

Industry: Automotive / Manufacturing

Position Summary

Sharpwire is looking for an experienced QMS Manager to lead and strengthen our Quality Management System, ensure compliance with ISO 9001 & IATF 16949 requirements, and drive continuous improvement across manufacturing and quality processes.

The ideal candidate must have a minimum of 5 years of hands-on experience, with strong exposure to internal audits, customer audits, certification audits, corrective actions, defect reduction, and quality performance monitoring.

Key Responsibilities

QMS & IATF 16949

• Lead and maintain the companys IATF 16949 Quality Management System.
• Keep ISO documents updated and ensure ISO compliance.
• Ensure compliance with applicable customer-specific requirements and quality standards.
• Plan and conduct internal QMS and process audits.
• Lead preparation for IATF, customer, and certification-body audits.
• Ensure timely closure and effectiveness verification of audit findings and non-conformities.
• Maintain QMS documentation, procedures, work instructions, records, and quality objectives.

Defect Reduction & Quality Improvement

• Drive initiatives to reduce internal and external defects, rejection, rework, scrap, and customer complaints.
• Monitor quality KPIs and identify areas requiring immediate corrective or preventive action.
• Lead Root Cause Analysis, 8D, CAPA, 5-Why, Fishbone, and other problem-solving activities.
• Establish and monitor defect-reduction targets for production and supporting functions.
• Work closely with Production, Engineering, Maintenance, and Supply Chain teams to eliminate recurring quality issues.

Quality Trend Analysis

• Track quality defects and trends by product, process, machine, shift, customer, supplier, and defect type.
• Develop and maintain Pareto analysis, trend charts, rejection reports, and quality dashboards.
• Identify recurring and emerging quality trends and initiate preventive actions before issues become major problems.
• Present quality performance, trends, risks, and improvement actions to management.
• Use data-driven analysis to identify opportunities for continuous improvement and defect prevention.

Customer Quality

• Monitor and manage customer complaints and quality concerns.
• Ensure effective and timely response to customer complaints, including 8D reports and corrective actions.
• Track customer PPM, complaints, returns, and other customer quality indicators.
• Work with relevant teams to prevent recurrence of customer issues.

Continuous Improvement

• Drive PDCA and continual improvement activities throughout the organization.
• Establish quality improvement projects focused on defect reduction, process capability, and customer satisfaction.
• Promote a strong zero-defect and prevention-oriented quality culture.
• Monitor the effectiveness of corrective and preventive actions.

Team & Cross-Functional Leadership

• Lead and develop the Quality team.
• Train employees on QMS requirements, quality procedures, problem-solving, and audit readiness.
• Coordinate with cross-functional teams to resolve quality issues.
• Ensure accountability for quality objectives and improvement actions across departments.

Required Qualifications & Experience

• Bachelors degree/Diploma in Mechanical, Electrical, Industrial Engineering, Quality, or related field.
• Minimum 5 years of hands-on IATF 16949 audit experience.
• Strong experience in IATF 16949 QMS implementation, maintenance, and auditing.
• Experience handling IATF certification audits, customer audits, and internal audits.
• Strong knowledge of:
  • IATF 16949
  • ISO 9001
  • Core Tools APQP, PPAP, FMEA, MSA, SPC
  • 8D / CAPA / Root Cause Analysis
  • Process and Product Auditing
  • Control Plans
  • Statistical and trend analysis
• Proven track record of reducing defects, rejection, scrap, rework, and customer complaints.
• Strong analytical and problem-solving skills.
• Good communication and leadership skills.
• Proficiency in Excel and quality data analysis/reporting.

Preferred

• Automotive manufacturing experience.
• Experience with wire, cable, harness, metal forming, stamping, or related manufacturing processes.
• Certified IATF 16949 Internal Auditor / Lead Auditor.
• Experience with customer-specific requirements and major automotive customer audits.
• Experience implementing measurable quality improvement projects.

Success in This Role

Success will be measured by the ability to maintain a robust IATF 16949 QMS, achieve strong audit performance, identify quality trends early, eliminate recurring defects, reduce overall rejection and customer complaints, and establish a culture of prevention and continuous improvement at Sharpwire.