Quality Executive

Digitide; Indore District; On-site; INR 350,000 - 500,000; Full time

Job summary

Digitide is seeking a Quality Analyst to conduct audits of customer interactions and processes, provide coaching, and analyze data to identify improvements. The role requires banking product knowledge and strong QA experience.

The candidate should have graduate education, 2+ years in banking QA, and a Verstandig testing baseline. The company emphasizes AI-led digital solutions and global reach, offering opportunities to contribute to quality initiatives across functions.

Qualifications

• Must be a graduate.
• Experience/Knowledge of Bank's products & processes.
• Three years total experience with at least two years in quality analysis of a Banking process.
• Versant test score of 5+ with typing test 25–30 WPM and 85% accuracy.

Responsibilities

• Conduct regular quality audits and assessments of customer interactions and processes.
• Provide constructive feedback and coaching to team members to enhance their performance.
• Identify trends and areas of improvement through data analysis and reporting.
• Collaborate with the management team to develop and implement quality improvement initiatives.
• Ensure compliance with industry regulations and company policies.
• Maintain accurate records and documentation of quality assurance activities.
• Conduct root cause analysis for customer complaints and implement preventive measures.
• Stay updated with industry best practices and trends in quality management.
• Support the training and development of new and existing team members.
• Foster a culture of continuous improvement and excellence within the team.

Skills

Banking product knowledge

Quality analysis

Data analysis

Typing speed 25–30 WPM

Versant test 5+

Education

Graduate

Job description

Job Description:

A1 to A2

• Average PMI (last 6 months)/PMS rating 3 and above
• Min 1 year in current role
• No Warning Letter issued in the past 3 months
• Mandatory E-learning courses certified wherever applicable

Responsibilities

• Conduct regular quality audits and assessments of customer interactions and processes.
• Provide constructive feedback and coaching to team members to enhance their performance.
• Identify trends and areas of improvement through data analysis and reporting.
• Collaborate with the management team to develop and implement quality improvement initiatives.
• Ensure compliance with industry regulations and company policies.
• Maintain accurate records and documentation of quality assurance activities.
• Conduct root cause analysis for customer complaints and implement preventive measures.
• Stay updated with industry best practices and trends in quality management.
• Support the training and development of new and existing team members.
• Foster a culture of continuous improvement and excellence within the team.

Qualifications

The profile of the Quality Analysts should be as follows:
1.Must be a graduate
2.Experience/Knowledge of Bank's products & processes
3.Overall experience of three years wherein at least two years in quality analysis of a Banking process
4.QAs must have versant test score of 5 and above with typing test with speed of 25-30 words per minute and 85% accuracy.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Requirements: