Quality Executive

the Sleep Company; Bhiwandi; On-site; INR 400,000 - 600,000; Full time

Job summary

the Sleep Company in India is seeking a Quality Executive responsible for owning end-to-end quality for mattress products, ensuring performance, customer satisfaction, and compliance with standards. You will collaborate with manufacturing, R&D, sourcing, and customer experience to drive continuous improvement across materials, processes, and finished goods.

Key duties include defining quality standards, managing supplier quality, overseeing testing and documentation, and analyzing customer

Qualifications

• 1+ years of experience in quality roles within mattress, foam
• Strong understanding of foam technologies, mattress construction, and comfort parameters (preferred)
• Hands-on experience with quality tools (FMEA, SPC, RCA, 8D, CAPA)
• Experience working in fast-growing manufacturing environments

Responsibilities

• Define and implement quality standards for mattresses, foams, fabrics, adhesives, and finished products
• Ensure adherence to quality checkpoints across incoming materials, in-process manufacturing, and final inspection
• Establish SOPs, control plans, and quality documentation for mattress production lines
• Own supplier quality assurance for raw materials (foam, fabric, springs, adhesives, packaging)
• Drive material testing and validation as per defined specifications
• Ensure compliance with relevant standards (IS, ISO, ASTM, fire safety, durability, comfort performance, etc.)
• Oversee lab testing (internal and external) for comfort, firmness, durability, compression, and fatigue testing
• Maintain all quality and compliance documentation
• Analyze customer complaints, returns, and field failure data to identify systemic issues

Skills

FMEA

SPC

RCA

8D

CAPA

Quality management

Supplier quality

Job description

About the Company

The Quality Executive will be responsible for owning end-to-end quality for mattress products, ensuring consistent product performance, customer satisfaction, and compliance with internal and external standards. This role will work closely with manufacturing, R&D, sourcing, and customer experience teams to drive continuous quality improvement across materials, processes, and finished goods.

About the Role

This role will work closely with manufacturing, R&D, sourcing, and customer experience teams to drive continuous quality improvement across materials, processes, and finished goods.

Responsibilities

• Product & Process Quality
• Define and implement quality standards for mattresses, foams, fabrics, adhesives, and finished products
• Ensure adherence to quality checkpoints across incoming materials, in-process manufacturing, and final inspection
• Establish SOPs, control plans, and quality documentation for mattress production lines
• Supplier & Material Quality
• Own supplier quality assurance for raw materials (foam, fabric, springs, adhesives, packaging)
• Drive material testing and validation as per defined specifications
• Testing & Compliance
• Ensure compliance with relevant standards (IS, ISO, ASTM, fire safety, durability, comfort performance, etc.)
• Oversee lab testing (internal and external) for comfort, firmness, durability, compression, and fatigue testing
• Maintain all quality and compliance documentation
• Customer Feedback & Continuous Improvement
• Analyze customer complaints, returns, and field failure data to identify systemic issues

Key Metrics / KPIs

• Defect rate (PPM / % defects)
• Customer complaint and return rate
• First-pass yield (FPY)
• Supplier quality performance
• Cost of poor quality (COPQ)

Qualifications

• 1+ years of experience in quality roles within mattress, foam
• Strong understanding of foam technologies, mattress construction, and comfort parameters (preferred)
• Hands-on experience with quality tools (FMEA, SPC, RCA, 8D, CAPA)
• Experience working in fast-growing manufacturing environments

Required Skills

• Consistently high product quality with reduced defects and returns
• Strong supplier quality performance
• Faster resolution of quality issues
• Improved customer satisfaction and brand trust