Executive.

Duroflex; Delhi; On-site; INR 420,000 - 640,000; Full time

Job summary

Duroflex seeks a Quality Executive / QC Executive for the Delhi Warehouse to oversee end-to-end quality control, including Pre-Dispatch Inspection and return product inspection. The role focuses on reducing returns and ensuring only quality-approved products are dispatched.

The incumbent will work with Warehouse, SCM, Sales, Customer Service, Factory and Quality teams. Qualification required: Diploma or Graduate; experience 3–7 years in Quality.

Qualifications

• Diploma / Graduate in a relevant discipline.
• 3–7 years of experience in Quality Control / Quality Assurance.
• Experience in mattress, sofa, furniture, upholstery or related manufacturing/warehouse preferred.
• Willingness to travel for customer complaint investigations.

Responsibilities

• Perform 100% Pre-Dispatch Inspection (PDI) of sofas and mattresses at Delhi warehouse.
• Inspect appearance, dimensions, stitching, packing, labels, and product specs.
• Manage inspection records in Google Sheets / Excel and flag defects.
• Inspect returned products; classify as reworkable or non-reworkable.
• Coordinate with Sales, Customer Service, Warehouse, Factory and Quality teams.
• Prepare quality MIS reports and drive corrective actions.

Skills

Quality Control

Quality Assurance

Analytical skills

Attention to detail

Communication

Education

Diploma / Graduate in relevant discipline

Engineering or Quality-related qualification

Tools

SAP

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Google Sheets

Job description

2 - 4 Years

DPL/Regular

Job Description

Job Description – Quality Executive / QC Executive

Position: Quality Executive / QC Executive
Department: Quality
Location: Delhi Warehouse
Reporting To: Quality Manager / Head – Quality
Experience: 3–7 Years
Qualification: Diploma / Graduate; Engineering or Quality-related qualification preferred

1. Job Purpose

The Quality Executive will be responsible for ensuring end-to-end quality control at the Delhi Warehouse. The role will primarily focus on Pre-Dispatch Inspection (PDI), return product inspection and segregation, customer complaint investigation, reduction of product returns and bad inventory, and continuous quality improvement .

The individual will act as the primary Quality representative at the warehouse and work closely with Warehouse, SCM, Sales, Customer Service, Factory, and Quality teams to ensure that only quality-approved products are dispatched to customers.

2. Key Responsibilities

A. Pre-Dispatch Inspection (PDI)

• Conduct 100% Pre-Dispatch Inspection (PDI) of sofas and mattresses before dispatch from the Delhi warehouse.
• Inspect products for:
  • Appearance and finishing
  • Dimensions and construction
  • Stitching and upholstery
  • Packing and packaging condition
  • Labels and MRP
  • Product specifications and details
  • Other applicable quality parameters
• Ensure all products comply with defined company quality standards and SOPs before dispatch.
• Identify, hold, and segregate defective products before they reach customers.
• Maintain accurate PDI records and inspection status in Google Sheets / Microsoft Excel .
• Immediately escape recurring or critical defects to the Quality and concerned functional teams.
• Ensure no product is dispatched without the required quality approval.
• Inspect all returned mattresses, sofas, and accessories received at the Delhi warehouse.
• Assess the physical condition, defect, usage, and repairability of returned products.
• Categorize returned products as:
  • Reworkable: Products that can be restored to saleable condition through approved rework.
  • Non-Reworkable: Products that cannot be economically or technically restored and should be classified as bad inventory.
• Ensure proper physical segregation, tagging, and identification of reworkable and non-reworkable products.
• Maintain complete return inspection records, including:
  • Return reason
  • Defect type
  • Product condition
  • Root cause, wherever identifiable
  • Rework requirement
  • Final disposition
• Coordinate with relevant teams for timely rework, release, disposal, or closure of returned inventory.
• Monitor rework quality before products are released back to saleable inventory.
• Visit customer locations, whenever required, to investigate quality-related complaints.
• Conduct on-site product inspection and identify the actual cause of the complaint.
• Distinguish between manufacturing defects, handling/storage damage, installation-related issues, usage-related concerns, and other causes.
• Prepare detailed inspection/visit reports supported by photographs, observations, findings, and recommendations.
• Coordinate with Sales, Customer Service, Warehouse, Factory, and Quality teams for appropriate resolution.
• Track repeated customer complaints and identify areas requiring corrective and preventive action.
• Provide timely technical inputs to support complaint closure.

D. Return & Bad Inventory Reduction

• Take ownership of reducing overall warehouse returns and bad/non-reworkable inventory .
• Analyze return data and identify major product-, defect-, and reason-wise trends.
• Identify recurring issues and work with cross-functional teams to eliminate root causes.
• Monitor rework recovery and maximize conversion of reworkable returns into saleable inventory.
• Drive corrective actions to prevent repeat defects and avoid unnecessary returns.
• Monitor product-wise and defect-wise return trends.
• Prepare periodic reports covering:
  • Return %
  • Rework %
  • Non-Reworkable %
  • Bad Inventory
  • Major defect categories
  • Corrective action status

E. Warehouse Quality Control

• Ensure compliance with company-defined quality standards, SOPs, and work instructions.
• Conduct regular quality checks on:
  • Product handling
  • Storage conditions
  • Stacking
  • FIFO practices
  • Packing
  • Loading and unloading
  • Dispatch practices
• Identify potential quality risks within warehouse operations and initiate timely corrective action.
• Ensure proper handling of mattresses, sofas, and accessories to prevent transit or warehouse damage.
• Support internal and external quality audits.
• Participate in quality improvement and process improvement initiatives.

F. Data Management & MIS Reporting

• Maintain accurate and up-to-date quality records using Microsoft Excel and Google Sheets .
• Maintain records related to:
  • PDI inspections
  • Product returns
  • Reworkable / Non-Reworkable products
  • Customer complaints
  • Market visits
  • Bad inventory
  • Corrective and Preventive Actions (CAPA)
  • Product-wise trends
  • Defect-wise trends
• Prepare daily, weekly, and monthly quality MIS reports.
• Analyze quality data and highlight key issues, trends, and improvement opportunities to management.
• Prepare presentations and quality reports using Microsoft PowerPoint .
• Maintain data accuracy, completeness, and timely reporting.
• Update relevant quality information in SAP , wherever applicable.

3. Key Performance Indicators (KPIs)

Performance will be measured primarily through:

• Reduction in overall warehouse return %
• Reduction in bad/non-reworkable inventory
• Reduction in customer complaints
• Reduction in repeat customer complaints
• Improvement in rework recovery %
• Timely closure of returned products
• Accuracy and completeness of quality data
• Timely submission of daily/weekly/monthly MIS
• Effective implementation and closure of corrective and preventive actions
• Reduction in warehouse-related product damage
• Improvement in overall warehouse quality performance

Technical Skills

• Good knowledge of Quality Control / Quality Assurance activities.
• Experience in the mattress, sofa, furniture, upholstery, home-furnishing, or similar industry will be preferred.
• Good understanding of mattress and sofa construction, materials, upholstery, finishing, and common quality defects.
• Strong knowledge of:
  • Inspection and defect identification
  • Product segregation
  • Root Cause Analysis (RCA)
  • Corrective & Preventive Action (CAPA)
  • Quality documentation
  • Quality data analysis
• Good working knowledge of:
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Google Sheets
  • SAP
• Ability to prepare and analyze MIS reports and present quality trends to management.
• Strong ownership and accountability.
• Excellent observation and attention to detail.
• Strong problem-solving and analytical skills.
• Ability to work independently at a warehouse location.
• Good communication and interpersonal skills.
• Effective cross-functional coordination.
• Willingness to travel for customer complaint investigations.
• Ability to handle difficult quality issues and drive timely closure.
• Strong focus on prevention rather than only defect detection .
• Result-oriented approach with a focus on reducing returns and bad inventory.

5. Qualification & Experience

Qualification:

• Diploma / Graduate in a relevant discipline.
• Diploma / Degree in Engineering, Quality, Production, Mechanical, or a related field will be preferred.

Experience:

• 3–7 years of relevant experience in Quality Control / Quality Assurance.
• Experience in mattress, sofa, furniture, upholstery, home-furnishing, or related manufacturing/warehouse operations will be preferred.

6. Key Interfaces

The Quality Executive will work closely with:

• Warehouse Operations
• Supply Chain / SCM
• Customer Service
• Factory / Manufacturing
• Quality Team
• Logistics / Dispatch
• Other relevant support functions

7. Overall Role Expectation

The Quality Executive will be the primary Quality representative at the Delhi Warehouse and will be responsible for end-to-end warehouse quality performance.

The role is not limited to identifying defects. The individual is expected to:

• Prevent defective products from being dispatched.
• Ensure proper inspection and disposition of returned products.
• Maximize recovery of reworkable inventory.
• Reduce customer complaints and repeat complaints.
• Identify and eliminate recurring quality issues.
• Drive corrective and preventive actions.
• Ensure accurate quality data and timely MIS reporting.
• Continuously improve the overall quality performance of the Delhi Warehouse.