Quality Executive

TTK Services Private Limited; Bengaluru; On-site; INR 450,000 - 600,000; Full time

Job summary

A leading virtual assistance company is seeking a dedicated Quality Executive in Bengaluru. This full-time role requires a Bachelor's degree and 2-3 years of experience in quality assurance. Responsibilities include monitoring service quality, developing QA processes, conducting audits, and handling client feedback. Ideal candidates will possess strong analytical and communication skills, proficiency in MS Office and quality management software. Join our team to help maintain the highest standards of service quality.

Qualifications

• 2 to 3 years of experience in a quality assurance role, preferably in a virtual assistance or customer service environment.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a proactive approach.

Responsibilities

• Monitor and evaluate the quality of virtual assistance services provided to clients.
• Develop and implement quality assurance processes and procedures.
• Conduct regular audits and provide feedback to team members to ensure adherence to quality standards.
• Handle client feedback and complaints, ensuring timely and effective resolution.

Skills

Strong analytical skills

Excellent communication skills

Proficiency in MS Office

Attention to detail

Problem-solving skills

Education

Bachelor's degree in a relevant field

Tools

Quality management software

Job description

Educational Qualification: Bachelor's degree in a relevant field.
Experience: 2 to 3 years
Location: Bengaluru
Position Type: Full-time
Shift: Day

Company Overview

• GetFriday is a leading virtual assistance company dedicated to providing high-quality, personalized support to our clients globally. We pride ourselves on our commitment to excellence and continuous improvement in delivering outstanding services.

Position Summary

• We are seeking a dedicated and detail oriented Quality Executive to join our team. The ideal candidate will have 2 to 3 years of experience in quality assurance and will play a critical role in ensuring the highest standards of service are maintained.

Key Responsibilities

• Monitor and evaluate the quality of virtual assistance services provided to clients.
• Develop and implement quality assurance processes and procedures.
• Conduct regular audits and provide feedback to team members to ensure adherence to quality standards.
• Analyse data to identify areas for improvement and develop action plans.
• Collaborate with team leaders and managers to ensure continuous improvement.
• Handle client feedback and complaints, ensuring timely and effective resolution.
• Prepare detailed reports on quality metrics and present findings to management.

Qualifications

• Bachelor's degree in a relevant field.
• 2 to 3 years of experience in a quality assurance role, preferably in a virtual assistance or customer service environment.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and quality management software.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.