Quality Coordinator

Welocalize Life Sciences; India; A distancia; INR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Welocalize Life Sciences in India seeks a quality operations professional to lead complex quality analysis, coordinate programs, and optimize processes in a remote environment.

You will build dashboards, perform sampling and defect tracking, coordinate trainings, keep SOPs current, and support audits and vendor coordination.

Formación

• Bachelor's degree in Linguistics or related field preferred; other degrees considered.
• 3-7 years in operations/quality coordination, linguistic quality review, or data analysis.
• Strong organizational and communication skills; capable in a remote work setup.

Responsabilidades

• Build and maintain quality dashboards (throughput, accuracy, error mix, trend lines) and share concise summaries.
• Log defects with categorization and severity after sampling and guideline checks.
• Track corrective actions to closure and verify re-tests.
• Coordinate training sessions and assess attendance.
• Keep SOPs, rubrics, and guidelines current and version-controlled.
• Prepare client-ready exports with consistent formatting and footnotes.
• Liaise with PMs and Ops to align timelines for reporting and audits.
• Manage access requests and permissions for QA tools and folders.
• Support vendor coordination with checklists and SLAs.
• Identify minor process gaps and suggest fixes (templates, checklists).

Conocimientos

Organizational skills

Clear communication

BI familiarity

Remote independence

Educación

Bachelor's degree in Linguistics or related field

Equivalent experience considered

Herramientas

Spreadsheets

Task boards

BI tools

Descripción del empleo

Job Responsibilities

Leads complex quality analysis, program coordination, and process optimization. Owns client reporting for assigned projects and mentors junior staff. Shared accountability with Project Managers.

Key Responsibilities

• Build and maintain quality dashboards (throughput, accuracy, error mix, trend lines) and share concise summaries.
• Perform sampling and guideline-adherence checks; log defects with categorization and severity.
• Track corrective actions to closure; verify re-tests and document outcomes.
• Coordinate training sessions and refreshers; manage attendance and quick assessments.
• Keep guidelines/SOPs/rubrics current and version-controlled; manage release notes.
• Prepare client-ready exports (tables, charts) with consistent formatting and footnotes.
• Liaise with PMs and Ops to align timelines and inputs for reporting and audits.
• Manage access requests and permissions for QA tools and folders.
• Support vendor coordination (checklists, SLAs, documentation requests).
• Identify minor process gaps and suggest simple fixes (templates, checklists).

Education

Bachelor's degree in Linguistics or a related language field strongly preferred; degrees in Quality, Operations, Business, or Data/Engineering also considered, or equivalent experience. Graduates of top-tier universities preferred.

Experience

3-7 years of experience in operations/quality coordination, linguistic quality review, or data analysis.

Skills

• Organization across multiple small workstreams; attention to detail.
• Clear communication with internal teams, vendors, and PMs.
• Good use of spreadsheets and task boards; basic BI familiarity is a plus.
• Applies SOPs and QA checks consistently; escalates risks early.
• Operates independently day to day in a remote environment.

Scope & Autonomy

Manages small/medium quality workstreams within defined processes. Independent in routine decisions; seeks guidance for non-standard items. Collaboration with cross-functional teams.