Quality Auditing Senior Analyst

8147 ASOL - Hyderabad 5 SEZ Company; Hyderabad; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Accenture Hyderabad is seeking a Quality Auditing Senior Analyst to transform digital inside sales quality. The role focuses on evaluating processes, enforcing guidelines, and driving improvements through data-driven insights.

You will lead audits, provide actionable feedback, and collaborate with operations to uphold high quality standards across campaigns and client needs.

Qualifications

• Graduation is acceptable for the role.
• Strong written and verbal communication skills required.
• Knowledge of QA concepts and data analysis is preferred.
• Experience with CRM systems and reporting tools is a plus.

Responsibilities

• Conduct quality audits to ensure service meets client and org goals.
• Enforce policy guidelines for Digital Inside Sales workflows.
• Share timely quality insights to drive process improvements.
• Provide feedback and coaching to associates on gaps.
• Publish dashboards/reports with accurate metrics.

Skills

Communication Skills

Quality Assurance

Data Analysis

CRM Systems

Excel

Education

Any Graduation

Tools

MS Excel

PowerPoint

Google Sheets

Job description

Skill required: Digital Inside Sales - Inside Sales Designation: Quality Auditing Senior Analyst Qualifications:Any Graduation Years of Experience:5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Transforming sales to become a future‑ready and digital B2B revenue engine. Digital Inside Sales involves selling products or services remotely using digital tools and platforms. This includes activities like email marketing, social media outreach, and virtual meetings. The goal is to reach and engage potential customers without face‑to‑face interactions. It allows sales teams to efficiently manage leads, close deals, and build customer relationships online. This approach is cost‑effective and scalable, making it ideal for modern sales strategies. Provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre‑sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.

What are we looking for?

• Communication Skills:Proven communication skills (written, verbal, presentation, and phone) with the ability to learn applications related to customer service. Active listening skills to understand reviewer questions & concerns. Engage in client discussion for process improvement sessions.
• Quality Assurance: Exposure to Ads Products & knowledge of traditional & digital media & the competitive landscape; Rich experience in digital marketing concepts & trends (Preferred) Possesses Digital Ads Certifications; in‑depth knowledge of Digital Ads Platform & products (Preferred). Proficient in Ms Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills to create reports. Data analysis skills to interpret quality metrics & make data‑driven improvements. Conduct RCA, provide feedback, manage coaching logs.
• Cultural Sensitivity & Resilience: Experience or progressive experience in managing quality audits for the assigned workflow.Experience under BPO environment with current exposure in managing night shifts.Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Data Analysis: Basic data analysis skills to identify trends, patterns & area of improvement
• Excellent communication and presentation skills, both written and verbal.
• Experience in advertising sales, media account management, successful client engagement & consistent business growth.
• Experience working against an assigned quota with a desire to exceed sales targets or sales KPIs.
• Experience in providing strategic advice to help advertisers get the best return on advertising investments.
• Ability to assess customer needs and successfully pitch on value propositions.
• Ability to communicate effectively across various levels, including senior marketing leaders.
• Flexibility in switching between duties and assignments as per requirement.
• Experience working with CRM systems.
• Dependable, reliable with strong work ethic and time management skills.

Roles and Responsibilities:

• Responsible for Quality Audits ensuring service meets the Client & Org Goals & quality standards
• Need to enforce the defined policy guidelines for all workflows assigned under Digital Inside Sales scope
• Need to ensure timely Quality insights are shared to drive process improvements.
• Should ensure timely feedback and individual performance development is tracked & reported
• Should work with core Operations Team & drive over all quality standards defined as per the process
• Conducting sample audit for calls
• Providing feedback to the sellers as per plan & coaching to associates on their areas of improvement
• Reporting Daily / Weekly/ Monthly quality checks to Management. Timely & Accurate publishing of dashboards / reports
• Analysis to be done on bi‑monthly basis for top errors along with action plan for same
• Recommend & implement Corrective & Preventive actions for Customer Comebacks /Internal errors / Missing SLA targets
• Conduct compliance audits / short call audits as per process requirements
• Provide intensive support to reps during Performance Improvement Plan (PIP)
• Facilitate continuous improvement by proactively identifying & highlighting the process gaps & training requirements
• Weekly product / process sessions

Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture