Quality Auditing Senior Analyst

8119 ASOL Gurgaon 5 SEZ Company; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Accenture is seeking a Senior Analyst for Digital Inside Sales Quality Audit. You will transform sales processes into a future-ready, digital B2B revenue engine by coaching, evaluating calls, and supporting lead generation and DSAT analysis.

The role emphasizes delivering measurable quality improvements and scalable processes. Responsibilities include call evaluation, weekly coaching, calibrations, compliance, RCA, and monthly reporting.

Qualifications

• Coaching methodologies SBI, GROW, COIN understanding.
• Excellent verbal and written communication and presentation skills.
• Ability to observe, analyze and provide constructive feedback.
• Proficient with Google Sheets, Slides & Docs.
• Strong analytical/quantitative skills.
• Effective problem-solving abilities.
• Process orientation and structured thinking.
• Strong interpersonal and collaboration skills.
• Reliable with good time management.

Responsibilities

• Call evaluation and analysis for identified cohorts.
• Weekly coaching sessions and skills development.
• Lead weekly calibrations for consistency in scoring.
• Report and coach on non-compliance issues.
• Provide root-cause analysis with quick turnaround (same-day RCA, within 24 hours).
• Publish weekly insights on CSAT/Quality scores; present monthly achievements.

Skills

Coaching SBI

Verbal communication

Written communication

Google Sheets

Google Slides

Google Docs

Analytical skills

Problem solving

Process orientation

Interpersonal skills

Time management

Education

Any Graduation

Tools

Google Sheets

Google Slides

Google Docs

Job description

Skill required: Digital Inside Sales - Inside Sales Designation: Quality Auditing Senior Analyst Qualifications:Any Graduation Years of Experience:5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Transforming sales to become a future-ready and digital B2B revenue engine. Digital Inside Sales involves selling products or services remotely using digital tools and platforms. This includes activities like email marketing, social media outreach, and virtual meetings. The goal is to reach and engage potential customers without face-to-face interactions. It allows sales teams to efficiently manage leads, close deals, and build customer relationships online. This approach is cost-effective and scalable, making it ideal for modern sales strategies. Provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.

What are we looking for?

• Good understanding of coaching methodologies like SBI, GROW, COIN.
• Good verbal & written communication and presentation skills.
• Ability to observe, analyze and give constructive feedback.
• Good working knowledge of Google Sheets, Slides & Docs.
• Analytical / Quantitative skills.
• Effective problem-solving skills.
• Process orientation & structured thinking.
• Good interpersonal and collaboration skills.
• Dependable, reliable with strong work ethic and time management skills.

• Good understanding of coaching methodologies like SBI, GROW, COIN.
• Good verbal & written communication and presentation skills.
• Ability to observe, analyze and give constructive feedback.
• Good working knowledge of Google Sheets, Slides & Docs.
• Analytical / Quantitative skills.
• Effective problem-solving skills.
• Process orientation & structured thinking.
• Good interpersonal and collaboration skills.
• Dependable, reliable with strong work ethic and time management skills.

Roles and Responsibilities

1. Call Evaluation & Analysis
   • Conduct targeted call evaluations for identified cohorts regarding critical behaviors.
   • Perform 100% DSAT call analysis within 24 hours.
   • Prioritize evaluations for sellers on Performance Improvement Plans (PIP).
2. Coaching & Development
   • Structured Cadence: Execute weekly coaching sessions for the reps from the identified cohorts.
   • Skill Building: Lead weekly huddles, conduct refresher training based on Training Needs Identification (TNI), and manage "Gong Library" folders with best-practice examples.
   • PIP Support: Provide intensive, real-time support to representatives to improve behaviors and meet metrics.
3. Calibrations
   • Consistency: Lead weekly Call and DSAT calibrations to ensure scoring alignment.
4. Compliance
   • Integrity: Report and coach on non-compliance issues immediately to ensure adherence to policy guidelines.
5. Escalation handling
   • Root Cause Analysis: Acknowledge escalations same-day and provide full RCA within 24 hours.
6. Reporting
   • Insights: Publish weekly reports on tCSAT and Quality scores.
   • Deliver monthly achievement presentations to management.

Any Graduation

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

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