Quality Assurance, Monitoring & Testing Sr. Analyst - C12

Citi; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A major financial services firm is seeking a Quality Assurance, Monitoring & Testing Sr. Analyst to assess activities against quality standards and support compliance within the organization. The ideal candidate will have 5-8 years of operational risk management experience, strong analytical and communication skills, and the ability to manage multiple priorities. This role is full-time based in Pune, India, offering a dynamic environment focusing on compliance and risk management.

Qualifications

• Minimum of 5–8 years of experience in operational risk management, compliance, audit, or control related functions.
• Strong knowledge in the development and execution of controls.
• Proven experience in improving processes and implementing sustainable solutions.

Responsibilities

• Support assessment of activities and processes against required policies.
• Conduct routine testing of internal activities for compliance.
• Assist in reviewing stakeholder/client feedback regarding quality assurance.

Skills

Operational risk management

Compliance

Audit

Strong analytical skills

Strong verbal and written communication

Problem-solving skills

Microsoft Office (Excel, PowerPoint, Word)

Education

Bachelor’s/University degree or equivalent experience

Job description

Quality Assurance, Monitoring & Testing Sr. Analyst - C12

Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks.

Responsibilities

• Help support the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality.
• Help conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non‑compliance.
• Assist in reviewing stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner.
• Support quality testing performed for business function quality control and transformation lead quality control post‑completion of an activity/process.
• Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools.
• Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders.
• Have a good understanding of the Citi Risk & Control framework and the underlying fundamentals on Risk Management.
• Help teams involved in the end‑to‑end monitoring of the controls as defined in Risk Management policy.
• Participate in strategic initiatives for control performance enhancements.
• Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed.
• Help in Control & Monitoring Design Assessment (CMDA) meetings.
• Help identify any monitoring breaks and suggest enhancements.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment, and escalating, managing and reporting control issues with transparency; also effectively supervise the activity of teams and create accountability with those who fail to maintain these standards.

Qualifications

• Minimum of 5–8 years of experience in operational risk management, compliance, audit, or other control‑related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Strong knowledge in the development and execution for controls.
• Proven experience in control‑related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Citi’s Policies, Standards, and Procedures.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Strong problem‑solving and decision‑making skills.
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education

Bachelor’s/University degree or equivalent experience.

Job Family Group: Controls Governance & Oversight

Job Family: Quality Assurance, Monitoring & Testing

Time Type: Full time

Seniority level: Not Applicable

Employment type: Full‑time

Job function: Quality Assurance

Industries: Banking, Financial Services, and Investment Banking

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

View Citi’s EEO Policy Statement and the Know Your Rights poster.