Quality Assurance, Monitoring & Testing Intermediate Analyst

Citi; Pune District; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Citi in Pune seeks an experienced professional for Quality Assurance, Monitoring & Testing to assess outcomes against conformance and strengthen risk management quality control. You will design and execute monitoring/testing for controls across processes and business functions to ensure effectiveness and regulatory alignment.

The role requires 8–12 years in operational risk, compliance, or control-related fields, with strong analytical and communication skills for senior stakeholder engagement

Qualifications

• Minimum 8-12 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Good knowledge in the development and execution for controls.
• Experience in control related functions in the financial industry.
• Understanding Citi’s Policies, Standards, and Procedures.

Responsibilities

• Good understanding of the Risk & control framework and the underlying fundamentals on Risk Management.
• Support in performing the monitoring review that augment the principles defined per ARCM (Activity, Risk, Control & Monitoring).
• Support in the end-to-end monitoring of the controls as defined in Risk Management policy.
• Participate in strategic initiatives for control performance enhancement.
• Involve in CMDA meetings and help in drafting the procedures.
• Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are addressed.
• Help to identify monitoring breaks and suggest enhancements.
• Assisting in the creation and maintenance of reports for control tracking and analysis.
• Help to identify risks across the business and organize cross-functional solutions.
• Escalate, manage and report control issues with transparency; supervise teams and uphold standards.

Skills

Analytical Thinking

Controls Assessment

Controls Lifecycle

Policy & Regulation

Stakeholder Management

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

PowerPoint

Word

Job description

Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks.

Responsibilities

• Good understanding of the Risk & control framework and the underlying fundamentals on Risk Management
• Support in performing the monitoring review that augment the principles defined per ARCM (Activity, Risk, Control & Monitoring)
• Support in the end-to-end monitoring of the controls as defined in Risk Management policy
• Participate in strategic initiatives for control performance enhancement, etc.
• Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures.
• Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
• Help to identify any monitoring breaks and suggest enhancements
• Assisting in the creation and maintenance of reports for control tracking and analysis
• Help to identify risks across the business and organize cross-functional solutions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications

• Minimum of 8-12 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Good knowledge in the development and execution for controls.
• Experience in control related functions in the financial industry.
• Experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Citi’s Policies, Standards, and Procedures.
• Good analytical skills to evaluate complex risk and control activities and processes.
• Excellent verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Problem-solving and decision-making skills.
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education: Bachelor’s/University degree or equivalent experience ——————————————————

Job Family Group: Controls Governance & Oversight ——————————————————

Job Family: Quality Assurance, Monitoring & Testing ——————————————————

Time Type: Full time ——————————————————

Most Relevant Skills Analytical Thinking, Assurance Strategy, Constructive Debate, Controls Assessment, Controls Lifecycle, Digital Skills (Including AI), Policy, Procedure, and Regulation, Risk Remediation, Stakeholder Management. ——————————————————

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ——————————————————

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.