Quality Assurance, Monitoring & Testing Intermediate Analyst

Citi; Maharashtra; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Citi in Maharashtra, India, seeks an experienced professional in Quality Assurance, Monitoring & Testing to assess outcomes against conformance with risk and control requirements. The role focuses on strengthening risk management quality through monitoring, testing, and control design assessments.

Responsibilities include supporting end-to-end monitoring of controls, participating in CMDA meetings, and drafting procedures, with emphasis on effective risk identification and cross-functional

Qualifications

• 8–12 years of experience in operational risk management, compliance, audit, or related controls.
• Ability to identify, measure, and manage key risks and controls.
• Knowledge in development and execution of controls.
• Experience in financial services industry controls.
• Understanding of Citi policies, standards, and procedures.
• Strong analytical and communication skills.
• Ability to manage multiple tasks and priorities.
• Proficiency in Office suite (Excel, PowerPoint, Word).

Responsibilities

• Understand risk and control framework and risk management fundamentals.
• Support monitoring reviews per ARCM.
• Monitor controls end-to-end as defined in Risk Management policy.
• Participate in CMDA meetings and draft procedures.
• Assist in leadership meetings to analyze documentation and processes for risk and control points.
• Identify monitoring breaks and suggest improvements.
• Assist in creating and maintaining reports for control tracking.
• Identify risks across the business and coordinate cross-functional solutions.
• Escalate and report control issues with transparency.

Skills

Risk management

Monitoring & Testing

Analytical thinking

Stakeholder management

Controls assessment

Risk remediation

Policy & regulation

MS Office

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Word

Job description

Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks.

Responsibilities

• Good understanding of the Risk & control framework and the underlying fundamentals on Risk Management
• Support in performing the monitoring review that augment the principles defined per ARCM (Activity, Risk, Control & Monitoring)
• Support in the end-to-end monitoring of the controls as defined in Risk Management policy
• Participate in strategic initiatives for control performance enhancement, etc.
• Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures.
• Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
• Help to identify any monitoring breaks and suggest enhancements
• Assisting in the creation and maintenance of reports for control tracking and analysis
• Help to identify risks across the business and organize cross-functional solutions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications

• Minimum of 8-12 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Good knowledge in the development and execution for controls.
• Experience in control related functions in the financial industry.
• Experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Citi’s Policies, Standards, and Procedures.
• Good analytical skills to evaluate complex risk and control activities and processes.
• Excellent verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Problem-solving and decision-making skills.
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education

Bachelor's/University degree or equivalent experience

Job Family Group

Controls Governance & Oversight

Job Family

Quality Assurance, Monitoring & Testing

Time Type

Full time

Most Relevant Skills

Analytical Thinking, Assurance Strategy, Constructive Debate, Controls Assessment, Controls Lifecycle, Digital Skills (Including AI), Policy, Procedure, and Regulation, Risk Remediation, Stakeholder Management.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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