Quality & Assurance Manager

Abcoffee; Mumbai; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Keka Technologies Private Limited in Mumbai is seeking a Quality Assurance Leader to develop and implement QA standards across all stores, ensuring consistency in beverage preparation, food quality, and customer experience.

You will build and continuously improve SOPs for operations and quality control, monitor product quality from procurement to delivery, drive CAPA per FSSAI/HACCP, and publish weekly dashboards for leadership.

Responsibilities

• Develop and implement quality assurance standards across all stores.
• Ensure consistency in beverage preparation, food quality, and customer experience.
• Build and continuously improve SOPs for operations and quality control.
• Monitor product quality from procurement to customer delivery.
• Ensure compliance with FSSAI, HACCP, and food safety regulations.
• Conduct periodic food safety inspections and hygiene audits.
• Drive corrective and preventive action plans (CAPA).
• Maintain quality documentation and audit records.
• Conduct regular operational and quality audits across all stores.
• Evaluate cleanliness, hygiene, equipment maintenance, and SOP adherence.
• Identify operational gaps and implement improvement plans.
• Track audit scores and drive continuous improvement.
• Evaluate supplier quality standards.
• Ensure raw materials meet quality specifications.
• Monitor warehouse quality and storage conditions.
• Train store teams on food safety, hygiene, and operational standards.
• Conduct refresher sessions and certification programs.
• Build a quality-first culture across the organization.
• Analyze customer complaints and identify root causes.
• Drive corrective actions with Operations and Supply Chain.
• Monitor customer feedback trends to improve quality.
• Publish weekly and monthly quality dashboards.
• Track audit scores, compliance, wastage, customer complaints, and corrective action closure.
• Present quality performance to leadership.

Job description

• Develop and implement quality assurance standards across all stores.
• Ensure consistency in beverage preparation, food quality, and customer experience.
• Build and continuously improve SOPs for operations and quality control.
• Monitor product quality from procurement to customer delivery.

Food Safety & Compliance

• Ensure compliance with FSSAI, HACCP, and food safety regulations.
• Conduct periodic food safety inspections and hygiene audits.
• Drive corrective and preventive action plans (CAPA).
• Maintain quality documentation and audit records.

Store Audits

• Conduct regular operational and quality audits across all stores.
• Evaluate cleanliness, hygiene, equipment maintenance, and SOP adherence.
• Identify operational gaps and implement improvement plans.
• Track audit scores and drive continuous improvement.
• Evaluate supplier quality standards.
• Ensure raw materials meet quality specifications.
• Monitor warehouse quality and storage conditions.

Training & Capability Building

• Train store teams on food safety, hygiene, and operational standards.
• Conduct refresher sessions and certification programs.
• Build a quality-first culture across the organization.

Customer Quality Management

• Analyze customer complaints and identify root causes.
• Drive corrective actions with Operations and Supply Chain.
• Monitor customer feedback trends to improve quality.

Reporting & Analytics

• Publish weekly and monthly quality dashboards.
• Track audit scores, compliance, wastage, customer complaints, and corrective action closure.
• Present quality performance to leadership.