Assistant Manager-Quality

ITC; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

ITC in Hyderabad seeks a Quality Assurance professional to ensure adherence to ISO 22000, FSSC 22000, and other food-safety standards across the factory. You will develop SOPs, manage internal audits, and drive continuous improvement in CTQ controls and lab testing.

Role involves GMP/GHP compliance, coordinating with external audits, and guiding QC functions from raw materials to finished goods, with focus on reducing COPQ and improving PQRS metrics in line with regulatory requirements.

Qualifications

• Knowledge of ISO 22000 FSMS and FSSC 22000 requirements.
• Experience with internal and external audits in food industry.
• Proficiency with SAP or similar systems.

Responsibilities

• Ensure adherence to Process Quality Manual guidelines & FSSC 22000 criteria in the factory.
• Lead internal audits for FSMS & ISO 22000.
• Report MIS for quality, including COPQ, complaint trends, and PQRS.
• Ensure GMP, GHP & GLP compliance and regulatory awareness.
• Develop SOPs, work instructions and formats for quality parameters.
• Manage outsourced QA services (Pest control, Cleaning, Gardening) and SLA performance.
• Oversee QA lab management, equipment, and material inspection.

Skills

ISO 22000 FSMS knowledge

FSSC 22000 knowledge

FMEA & 7 QC Tools

Audits (internal & external)

SAP knowledge

Statistical basics (5S)

Quality Circle

Tools

SAP

Job description

Job Purpose

To ensure adherence to defined quality standards for products, processes, and systems and work towards overall quality improvement for the factory within company guidelines and Regulatory requirements

Principal Accountabilities

• To ensure adherence of Process Quality Manual guidelines & FSSC 22000 criteria in the factory.
• Responsible for management of layered auditing system & execution of internal audit for Food Safety Management System & ISO 22000
• Responsible for reporting MIS (Management information system ) wrt Quality aspects like COPQ , Internal & external complaints trend & PQRS month on month
• To ensure GHP , GMP & GLP compliance and have basic knowledge on Regulatory requirements of Plant
• Adept at handling the manufacturing of new product as per company standards while a new product launch & improving the existing range.
• To ensure SLA with outsourced activity like Pest control , Cleaning & Gardening agencies and month on month performance evaluation of agencies against SLA
• To ensure R&R of chemists with respect to analytical testing of materials
• To ensure R&R of workman deployed at CTQ (critical to quality) station wrt defect identification & rejection.
• To provide guidance for the proper management, up-keep & control of Quality lab , lab equipment & incoming inspection of material
• To lead the adherence of Plant Quality management system & SOP at each node of process in plant
• To ensure in process CTQ (Critical to quality) controls & FG testing compliance with reliability.
• To develop SOPs, work instructions and formats for defining quality parameters
• Ensure Quality compliance requirements of the Unit:
• Implement Food Safety standards
• Hazard identification & risk assessment
• Ensure compliance requirements are met according to Foods Safety Act 2006
• Conduct RM/PM/FG testing as per FSSAI requirement
• Design, develop and implement Quality Assurance systems like ISO 9001 & FSSC 22000 under guidance of Central resources
• To improve Quality matrices like PQRS Score & Customer complaints trend.
• Responsible for handling external customer complaints & submission of PRAR with adequacy of corrective actions.

Knowledge & Skill

• Knowledge of ISO 22000 , FSMS , FMEA , 6M , 7 QC Tools , Quality Circle , Food safety act 2006 , FSSAI guidelines & requirement for Food Industry, 5s & Basic Statistics
• ISO 22000/ FSSC 22000 FSMS lead auditor
• Exposure to internal or external audits
• Knowledge of SAP and similar systems.