Quality Assurance Manager

Thakor Electrocomp; Mumbai; On-site; INR 550,000 - 950,000; Full time

Job summary

Thakor Electrocomp in Mumbai seeks a Quality Assurance (QA) Engineer to lead the quality management system and drive continual improvement across manufacturing and documentation. The role emphasizes ISO 9001:2015 compliance, audit coordination, and certification activities to ensure product reliability.

The ideal candidate will have extensive QA experience in electronics manufacturing, strong knowledge of regulatory standards, and proven success in CAPA and continuous improvement initiatives.

Qualifications

• Bachelor's degree in Electrical, Electronics, Industrial or Mechanical engineering or equivalent.
• 36 years of experience in Quality Assurance, QMS, or quality management in electronics/manufacturing.
• Experience coordinating product certifications and regulatory compliance is a plus.
• Strong knowledge of ISO 9001:2015, Six Sigma, Lean, Kaizen, and PDCA.

Responsibilities

• Implement, monitor, maintain, and continually improve the QMS per ISO 9001:2015 requirements.
• Coordinate internal, supplier, and customer audits and follow up on non-conformities.
• Manage certifications (UL, VDE, TV, CQC) and ensure ongoing regulatory compliance.
• Lead CAPA campaigns and verify corrective actions for effectiveness.
• Collaborate with Production, QC, Purchase, Stores, and Suppliers to improve process quality.
• Prepare audit plans, observations, and quality reports for Management.

Skills

ISO 9001:2015

Six Sigma

Lean Manufacturing

Kaizen

PDCA

FMEA

SPC

CAPA

8D

Audit

Education

Bachelor's Degree in Electrical/ Electronics/ Industrial/ Mechanical engineering

Job description

Quality Assurance (QA) Engineer

Job Title: Quality Assurance (QA) Engineer
Department: Quality Assurance
Location: Andheri (Mumbai, Maharashtra)
Reports To: Management

1. JOB PURPOSE

To develop, implement, maintain, and continually improve the organization's Quality Management System (QMS) in accordance with ISO 9001:2015 requirements.

The role is responsible for ensuring that manufacturing processes, products, systems, and documentation comply with applicable quality standards, customer requirements, product certification requirements, and regulatory guidelines.

The QA Engineer will oversee quality assurance activities, certification management, internal and external audits, supplier quality systems, corrective and preventive actions, and continuous improvement initiatives to enhance product reliability, manufacturing efficiency, and customer satisfaction.

2. KEY RESPONSIBILITIES

A. Quality Management System (QMS)

• Implement, monitor, maintain, and continually improve the QMS in accordance with ISO 9001:2015 requirements.
• Prepare, review, control, and update quality manuals, procedures, work instructions, formats, and other quality-related documentation.
• Establish and maintain document control, record management, and traceability systems.
• Define quality objectives, monitor performance, and periodically review QMS effectiveness.
• Ensure quality management system compliance across all departments.
• Coordinate management reviews and monitor the implementation of agreed improvement actions.
• Maintain risk registers, opportunities for improvement, and process performance records.

B. Process Assurance & Manufacturing Compliance

• Conduct process audits of manufacturing operations, including resistor winding, welding, coating, curing, testing, marking, assembly, and packaging.
• Ensure manufacturing processes operate in accordance with approved procedures, specifications, and quality requirements.
• Establish and monitor process quality parameters and key performance indicators.
• Identify process deviations, non-conformities, and potential quality risks.
• Ensure corrective actions are implemented and their effectiveness is verified.
• Coordinate with Production and QC teams to improve process consistency and product quality.
• Ensure proper implementation of process controls, inspection plans, and quality checkpoints.

C. Product Certification & Regulatory Compliance

• Coordinate, obtain, maintain, and renew applicable product certifications, including UL, VDE, TV, CQC, and other relevant certifications.
• Coordinate with certification bodies and external laboratories for product evaluation, testing, factory inspections, and certification activities.
• Maintain certification records, approved product listings, technical files, test reports, and compliance documentation.
• Ensure continued compliance with applicable certification requirements and approved product specifications.
• Monitor revisions in certification standards, technical requirements, and applicable regulatory guidelines.
• Coordinate periodic surveillance inspections, sample testing, factory audits, and follow-up activities required by certification agencies.
• Evaluate the impact of changes in product design, raw materials, components, manufacturing processes, and specifications on existing product certifications.
• Ensure proper identification and traceability of certified products.
• Maintain applicable RoHS, REACH, and other customer or regulatory compliance records.

D. Internal, External & Supplier Audits

• Prepare annual internal audit schedules and conduct internal audits across all departments.
• Coordinate ISO 9001:2015 surveillance and recertification audits with certification bodies.
• Conduct process audits, system audits, and supplier quality audits.
• Coordinate customer audits and third-party certification inspections.
• Prepare audit plans, observations, reports, and non-conformity records.
• Track audit findings and ensure timely closure of non-conformities.
• Verify the effectiveness of corrective actions and maintain audit records.

E. Supplier & Incoming Material Quality Assurance

• Establish quality standards and acceptance criteria for incoming raw materials, including ceramic rods, resistive wire, coatings, end caps, terminals, and other critical materials.
• Develop supplier evaluation, approval, and performance monitoring systems.
• Conduct supplier audits and coordinate supplier corrective actions.
• Monitor supplier rejection rates, material quality trends, and delivery-related quality performance.
• Ensure suppliers meet applicable quality and product certification requirements.
• Coordinate with Purchase, Stores, and QC teams to resolve supplier-related quality issues.
• Drive supplier development and continual quality improvement initiatives.

F. Customer Quality Assurance & Complaint Management

• Coordinate with customers regarding quality requirements, quality audits, and compliance documentation.
• Handle customer complaints and coordinate systematic root cause analysis.
• Prepare 8D reports, corrective action reports, and other customer-specific quality documentation.
• Ensure corrective and preventive actions are implemented and verified.
• Monitor customer feedback, recurring complaints, and product performance trends.
• Coordinate customer-specific quality requirements and ensure compliance with agreed specifications.

G. Quality Tools, Six Sigma & Continuous Improvement

Apply appropriate quality management and problem-solving methodologies to improve product quality, process capability, and manufacturing efficiency.

1. Quality Management & Improvement Methodologies

• PDCA (Plan-Do-Check-Act).
• Kaizen and Continuous Improvement.
• Lean Manufacturing.
• Six Sigma methodologies DMAIC and DMADV.
• 5S Workplace Organization.
• Poka-Yoke (Error Proofing).
• Standardization and Waste Reduction.

2. Root Cause Analysis & Problem-Solving Tools

• 5 Why Analysis.
• Fishbone Diagram (Ishikawa).
• 8D Problem-Solving Methodology.
• Fault Tree Analysis (FTA).
• Pareto Analysis.
• CAPA and Non-Conformity Management.
• Failure Investigation and Effectiveness Verification.

3. Statistical Quality Control & Process Analysis

• Statistical Process Control (SPC).
• Control Charts and Trend Analysis.
• Process Capability Analysis (Cp, Cpk, Pp, Ppk).
• Histogram, Scatter Diagram, and Check Sheets.
• Statistical Sampling and Acceptance Quality Limit (AQL).
• Data-driven process monitoring and improvement.

4. Quality Planning & Risk Management

• Failure Mode and Effects Analysis (FMEA), including DFMEA and PFMEA.
• Control Plan Preparation and Implementation.
• Advanced Product Quality Planning (APQP).
• Production Part Approval Process (PPAP), where applicable.
• Process Flow Diagrams.
• Quality Risk Assessment and Mitigation Planning.

5. Measurement & Calibration Systems

• Measurement System Analysis (MSA).
• Gauge Repeatability and Reproducibility (Gauge R&R).
• Calibration management of measuring and testing instruments.
• Measurement accuracy, precision, and uncertainty.
• Validation of inspection and testing methods.

6. Reliability & Product Validation

• Product reliability and life-cycle testing.
• Accelerated Life Testing (ALT).
• Environmental and temperature-related testing.
• Electrical and performance validation.
• Failure analysis and reliability improvement.

7. Continuous Improvement Activities

• Identify opportunities to reduce rejection, rework, process variation, and manufacturing waste.
• Establish measurable quality improvement targets.
• Lead cross-functional improvement projects involving QA, QC, Production, Engineering, and Purchase.
• Improve manufacturing yields, process consistency, and overall product reliability.
• Develop preventive quality systems to minimize recurring defects.

H. Training & Quality Awareness

• Conduct employee training on ISO 9001:2015, quality procedures, inspection standards, and quality management practices.
• Develop awareness of quality responsibilities across Production, QC, Stores, Purchase, and other departments.
• Maintain employee training records and evaluate training effectiveness.
• Promote a quality-oriented culture and encourage employee participation in improvement initiatives.

I. Quality Reporting & Management Review

• Prepare monthly quality performance reports and dashboards.
• Monitor internal rejection, customer complaints, supplier rejection, rework, and process performance.
• Present quality trends, audit findings, CAPA status, and improvement initiatives to Management.
• Maintain quality records and ensure timely reporting of quality‑related activities.
• Recommend improvement actions based on quality data and performance trends.

3. KEY SKILLS & COMPETENCIES

• Strong knowledge of ISO 9001:2015 Quality Management System implementation and maintenance.
• Practical understanding of product certification systems, including UL, VDE, TV, and CQC.
• Knowledge of applicable IEC, MIL, and JIS standards related to electronic components and resistors.
• Strong understanding of Six Sigma, Lean Manufacturing, Kaizen, and PDCA methodologies.
• Practical knowledge of FMEA, SPC, MSA, CAPA, RCA, 8D, and process capability analysis.
• Experience in internal audits, supplier audits, process audits, and customer audits.
• Ability to interpret technical specifications, product test reports, and certification requirements.
• Understanding of calibration systems, measurement techniques, and testing equipment.
• Good analytical, statistical, documentation, and problem-solving skills.
• Proficiency in MS Excel, Word, PowerPoint, and quality reporting tools.
• Strong communication, coordination, and team management capabilities.

4. EDUCATION & EXPERIENCE

Educational Qualification:

• Bachelor's Degree in Electrical Engineering, Electronics Engineering, Industrial Engineering, Mechanical Engineering, or equivalent.

Work Experience:

• 36 years of experience in Quality Assurance, QMS, or quality management in the electronic component, electrical, resistor, or precision manufacturing industry.
• Practical experience in ISO 9001:2015 implementation, maintenance, and internal auditing.
• Experience in product certification coordination and compliance management will be an added advantage.
• Experience in statistical quality tools, Six Sigma, and continuous improvement methodologies preferred.

Certifications Preferred:

• ISO 9001:2015 Internal Auditor / Lead Auditor.
• Six Sigma Green Belt (preferred).
• Lean Manufacturing / Kaizen training.
• Training or experience in FMEA, SPC, MSA, and 8D methodologies.

5. PERFORMANCE METRICS (KPIs)

The performance of the QA Engineer will be evaluated based on the following parameters:

1. Effectiveness and compliance of the ISO 9001:2015 QMS.
2. Number and severity of non-conformities identified during internal, external, and customer audits.
3. Timely closure and effectiveness of corrective and preventive actions.
4. On‑time completion of product certification, renewals, and surveillance activities.
5. Compliance status of applicable UL, VDE, TV, CQC and other product certifications.
6. Reduction in internal rejection, rework, and manufacturing defects.
7. Improvement in supplier quality performance.
8. Reduction in customer complaints and repeat quality issues.
9. Completion and effectiveness of internal and supplier audits.
10. Achievement of process quality improvement.
11. Effectiveness of employee quality training.
12. Timely submission and accuracy of quality reports & documentation.

6. OVERALL RESPONSIBILITY

The QA Engineer shall be responsible for establishing and maintaining an effective Quality Management System and ensuring that quality assurance, product certification, process compliance, and continuous improvement activities are implemented throughout the organization.

The position requires close coordination with Management, Production, QC, Engineering, Purchase, Stores, Suppliers, Customers, and external certification agencies to ensure consistent product quality, regulatory compliance, process reliability, and customer satisfaction.

The primary objective is to establish a proactive quality management culture focused on prevention of defects, process improvement, product reliability, and continual organizational development.