Quality Assurance Manager

ALTEN India; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading quality assurance firm in Bengaluru is looking for a Quality Assurance Manager to lead projects, ensuring compliance with quality standards and client requirements. You will engage with clients and internal teams to promote quality improvements and resolve issues. The role requires 8–12 years of experience in similar positions, knowledge of ISO standards, and strong analytical skills. Candidates are expected to have a relevant background in audit methods and hold a Lean Six Sigma certification.

Qualifications

• 8–12 years of experience in quality management or operational roles.
• Proven ability to conduct root cause analysis.
• Lean Six Sigma certification (Green Belt or Black Belt) is advantageous.

Responsibilities

• Lead and monitor corrective and preventative action plans.
• Ensure compliance with client quality requirements.
• Act as liaison between client quality representatives and internal teams.

Skills

Knowledge of quality standards (ISO 9001/EN 9100/ISO 27001/CMMI)

Mastery of audit methods

Problem analysis/resolution using structured methods

Fluent English (B2 level)

Experience in operational management roles

Tools

SM (Safety Management)

Office 365

SharePoint

JIRA

Job description

Key Responsibilities and Main Activities

Pre-sales Phase

• Anticipate contract renewals or calls for tender to actively contribute to project acquisition
• Participate (if needed) in drafting the Quality Assurance Plan (QAP) and ensure its alignment with the ADF
• Attend internal project kick‑off meetings

Project Management Phase

• Understand the contractual framework of the assigned scope and ensure the QAP is updated
• Ensure project compliance with ADF practices by conducting regular follow‑ups to provide an objective assessment
• Train, support, and coach Cluster Leaders (CL), Project Managers (PM), Project Directors (PD), and Technical Directors (TD) on ADF requirements and maturity levels
• Highlight ADF compliance and raise alerts in case of deviations from standards

Client Relations

• Ensure client quality requirements are understood, documented, and integrated into project plans; identify any changes to ensure continuous compliance
• Be familiar with client portals and collaborative tools, and be able to explain their use and access methods
• Address client complaints by utilizing root cause analysis methodologies, define and monitor corrective actions, and communicate them effectively to the client

Communication and Reporting

• Act as the primary liaison between client quality representatives and internal ALTEN teams for all quality‑related issues
• Participate in meetings with client and ALTEN representatives (PRM/CRM) and actively contribute with presentations
• Organize quality reviews with client representatives (if applicable) and provide reporting on performance and ongoing actions according to their requirements

KPIs and Performance

• Update data in dashboards according to the defined frequency, ensuring accuracy and relevance of the information provided
• Have a global vision of KPIs (RFT, OTD, customer satisfaction), analyze quality performance, and prepare regular reports for stakeholders
• Ensure the reliability of data displayed in dashboards by verifying consistency and correcting discrepancies if necessary
• Monitor the performance of the quality service through indicators to identify areas for improvement, prioritize actions, and organize the team

Gap Analysis

• Communicate with the ACQP Direction and Technical Direction on project quality control and escape alerts if necessary
• Identify trends and propose action plans to improve performance

Continuous Improvement

• Proactively propose adaptations to processes, methods, tools, and indicators used for project monitoring
• Share the latest information with QAMs working on the same scope
• Use structured methods (8D, 5M, FMEA, 5S, Six Sigma, 5WHY’s, Ishikawa/fishbone) to analyze problems and propose solutions
• Gather field feedback, facilitate lessons‑learned sessions, and document best practices
• Lean Six Sigma certification (Green Belt or Black Belt) is advantageous

Project Management

• Lead projects: define, plan and monitor corrective and preventative action plans; further engage internal and external stakeholders to ensure compliance and effectiveness
• Ensure that internal/external non‑compliances or recurring issues within the scope are tracked: conduct root cause analyses (RCA), document them and monitor associated actions

External Audit

• Preparation and Monitoring: Participate in coordinating the preparation for client and certification audits (ISO 9001, EN 9100, etc.), support project teams in preparing for audits and ensure follow‑up on corrective actions
• Auditor Relations: Serve as the interface between external auditors and project teams

Additional Potential Missions

• Domain/Client/Contract Focal Point: Manage domain/client/contract requirements by ensuring compliance with client contractual and regulatory requirements, maintaining active monitoring, and updating quality procedures after validation by the ADF process expert; lead and coordinate cross‑functional activities to ensure the dissemination of updates and train QAMs and projects
• Backup for the QAM Team Leader (TL): Allocate and prioritize workload within the team; facilitate team meetings: prepare agendas, facilitate discussions, and ensure traceability of decisions and actions; report to the Head of Quality Assurance

Required Skills

• Knowledge of standards relevant to the QAM scope, such as ISO 9001/EN 9100/ISO 27001/CMMI, ASPICE
• Mastery of audit methods (preparation, execution, follow‑up on actions)
• Problem analysis/resolution using structured methods
• Tools: SM (Safety Management), Office 365, SharePoint, JIRA
• Fluent English: Minimum B2 level
• Experience: 8–12 years, ideally in result‑committed projects in a service context, operational management roles (project or sub‑project) or quality management positions

Behavioral Skills

• Technical Assertiveness: Enforce quality requirements without hierarchical authority, using facts to convince teams and management
• Critical Thinking: Detect inconsistencies in data (KPIs, audits, reports) and demand evidence before validation
• Transversal Leadership: Unite stakeholders with divergent interests around common quality goals, making the stakes tangible
• Operational Resilience: Manage ambiguity without paralysis, proposing pragmatic and traceable solutions
• Adaptive Communication (styles):
  • Concise and visual for evaluations, action plans, and reports
  • Technical and detailed for auditors or clients
  • Pedagogical for coaching project teams
• Responsible Proactivity: Anticipate risks, act before a crisis, taking ownership of decisions