QUALITY ASSURANCE ANALYST L2

Wipro; Chennai District; On-site; INR 400,000 - 600,000; Full time

Job summary

Wipro in Chennai, Tamil Nadu is seeking a quality audit professional to ensure process compliance across the account. The role requires auditing per plan, analyzing performance, and communicating findings to the client and account leadership.

The ideal candidate will have 1–3 years of experience in quality audits and will work within a modern transformation-focused team. This position emphasizes continuous reinvention and adherence to client guidelines.

Qualifications

• Mandatory Skills: Quality.
• Experience: 1-3 Years

Responsibilities

• Conduct process quality audits as per plan.
• Audit 1 audit per agent per week; focus on bottom quartile performers.
• Prepare findings from audits and share with client and account leadership on daily/weekly/monthly basis as required.
• Conduct weekly analysis to identify error trends and perform root cause analysis (RCA) for top 2 errors.

Skills

Quality

Job description

The purpose of this role is to conduct audits to ensure quality compliance within the account.

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Job description:
Job Description

Role Purpose

The purpose of this role is to conduct audits to ensure quality compliance within the account.

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Do

• Conduct process quality audits as per plan
  • Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
  • For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
  • Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
  • Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
  • Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.

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Deliver

No.Performance ParameterMeasure1.AuditAdherence to the calendar; audit targetsCompliance % as per audit reports – zero misses2.Process ComplianceCase targets – 2 hours/ week logged to be updated with the process͏ ͏

Mandatory Skills: Quality .

Experience: 1-3 Years

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.