Quality and New Product Deployment Engineer

Sensata Technologies; Chennai District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Sensata Technologies is seeking a Customer Quality Engineer to support strategic customer accounts with direct interface to drive quality improvements and respond to issues with crisp communication. You will coordinate analyses of products in response to customer complaints, initiating rapid corrective actions and permanent corrective actions to improve processes, service and products.

In this role, you will lead APQP activities, work with design, planning, production, and regional quality teams

Qualifications

• University degree or equivalent relevant work experience.
• Ability to work in a fast-paced environment with multiple tasks.
• Strong communication skills in oral, written and presentation form.
• Excellent organization, planning and time management.
• Ethical values and integrity with accountability.
• Proficiency in Microsoft Office programs (Outlook, Word, PowerPoint, Excel).
• Interpersonal skills to collaborate with all levels of the organization.

Responsibilities

• Analyze, solve and control production quality problems to meet customer requirements.
• Coordinate measurement system analysis and statistical process control for key processes.
• Ensure smooth and timely launches of new/changed products.
• Manage customer returns and provide frequent status updates.
• Lead cross-functional teams to address customer challenges and ensure successful product launches.
• Initiate improvement proposals for cost of quality and turnaround time.
• Support audits and drive continuous improvement across customer groups.
• Perform risk assessments and develop quality goals and plans.

Skills

Strong communication

Team player

MS Office proficiency

Problem solving

Root cause analysis

English communication

Education

Bachelor's degree

Tools

Oracle

Agile

Job description

The Customer Quality Engineer supports strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product development, product release, production start and series production. Coordinate analysis of products in response to customer complaints, initiating rapid corrective measures and the establishment of permanent corrective actions to improve processes, service and products.

General Responsibilities

• Analyze, solve and control production quality problems on time to meet the customer requirements


• In charge of Measurement System Analysis and Statistical Process Control for key processes


• Ensure a smooth and timely launch of new and changed products


• Coordinates customer returns and uses Sensata tools to provide frequent status updates to affected customers


• Work effectively with test, design, product and planning engineers, regional quality engineers, regional planners, regional technical sales representatives and marketing representatives to solve customer challenges and provide answers


• Key participant in project teams to ensure a successful launch of new products. It should be made clear what the customer expects and in detail elaborated how this can be achieved. After this process monitoring should take place on correct implementation


• Initiating improvement proposals serving cost of quality, turnaround time and quality of production


• May partner with line quality engineers and management teams in Layered Process Audits and internal audits. These audits ensure that manufacturing practices are followed


• Train and manage technicians and inspectors to make sure corrective actions implemented and operators follow-up


• Establish and follow procedure for control on non-conforming parts in production


• Handles all aspects of quality and continuous improvement across various customer groups


• Initiate improvement proposals serving cost of quality, turnaround time and quality of production


• Assisting clients during audits with the aim to come to a production release


• Demonstrate full ownership of product quality by driving all relevant functions towards 100% robustness in meeting specifications/performance requirements


• Facilitate Risk Management process in compliance to appropriate external standards and corporate policies


• Develop a customer satisfaction plan. Turn "voice of the customer" into user needs and quality goals


• Develop a strategy to manage specific customer accounts


• Lead customer quality issue resolution


• Work with customers to understand their specific requirements and then draft plans to fully satisfy their requirements


• Perform risk assessments


• Set quality goals and improvement plans


• Review Control Plans and improve as needed


• Develop a customer satisfaction plan


• Work with Production sites to drive manufacturing improvements


• Analyze data to identify concerns and respond to customers

Experience / Qualifications

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience


• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands


• Strong communication skills; oral, written and presentation


• Strong organization, planning and time management skills to achieve results


• Strong personal and professional ethical values and integrity


• Holds self-accountable to achieving goals and standards


• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)


• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

Additional Specific Duties

Perform Advance Product Quality Planning (APQP) activities in quick paced environment, with accuracy and attention to detail. Direct interaction with our customers and internal support teams. Establish process controls documentation (Process Flow, FMEA, Control Plans). To establish Safe Launch plans to ensure highest quality levels are achieve and maintained. Support root cause analysis and corrective action Reponses (8D)

Additional Specific Experience

• Hands On experience as a Quality Engineer, with minimum of 3 years’ experience


• Working knowledge of AIAG Core Tools, VDA & IATF Quality Management Systems


• Product launch experience (preferred with electronic components)


• Time and program management skills


• Ability to work independently and within our teams


• Robust communication skills (written & verbal) in English and EU languages


• Capability to drive positive change in our processes and products


• Root Case Analysis and Corrective Actions skills (8D)


• MS Office, Oracle / Agile, Customer Web Portal capabilities

#LI-NS1 SmarterTogether Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication As OneSensata, we are working together to make things work together

Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission-critical sensors, electrical protection components and sensor-rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 18,000 employees and global operations in 13 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets. Learn more at Sensata.com and follow Sensata Technologies on LinkedIn, Facebook, Instagram and X.

Note to applicants for positions in the United States: Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Sensata Technologies, Inc. (US) participates in E-Verify.

We are dedicated to ensuring our employees feel a sense of belonging and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.