QUALITY ANALYST : Telecom domain

Wipro Technologies; Pune District; On-site; INR 600,000 - 850,000; Full time

Job summary

Wipro Limited in Pune, Maharashtra, India, is seeking a Quality Analyst with 2-4 years of experience, including 1-2 years in Telecom ISP repair and troubleshooting. The role focuses on auditing ISP repair calls, evaluating troubleshooting logic, and ensuring quality across ticket documentation.

You will deliver structured feedback, drive process improvements, and participate in calibrations with operations and clients to enhance MTTR and CSAT.

Qualifications

• 2-4 years overall experience with 1-2 years in Telecom ISP repair and troubleshooting.
• Strong understanding of ISP repair flows and fault isolation.
• Knowledge of QA frameworks, scorecards, and audit tools.
• Effective feedback and communication skills.

Responsibilities

• Monitor and audit ISP repair voice calls for quality and accuracy.
• Evaluate troubleshooting logic, FCR validity, and compliance.
• Audit ticket documentation and escalation quality.
• Deliver structured feedback and coaching inputs.
• Identify systemic defects impacting MTTR and CSAT.
• Participate in calibrations with operations and clients.

Skills

QA Experience

Job description

Job Title: QUALITY ANALYST : Telecom domain

City: Pune

State/Province: Maharashtra

Posting Start Date: 10/5/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

2 - 4 years of overall experience with 1-2 year experience in Telecom ISP repair and troubleshooting domain

• Strong understanding of ISP repair flows and fault isolation
• Ability to detect false closures and incorrect diagnostics
• High attention to detail and analytical thinking
• Knowledge of QA frameworks, scorecards, and audit tools
• Effective feedback and communication sk

Key Responsibilities

• Monitor and audit ISP repair voice calls for quality and accuracy
• Evaluate troubleshooting logic, FCR validity, and compliance
• Audit ticket documentation and escalation quality
• Deliver structured feedback and coaching inputs
• Identify systemic defects impacting MTTR and CSAT
• Participate in calibrations with operations and clients

Mandatory Skills

• Quality.Experience: 1-3 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.