Quality Analyst - Real Estate

Global Services; Thane; On-site; INR 335,000 - 357,000; Full time

Job summary

Global Services in Thane is seeking a Quality Analyst for the BPO Real Estate Process. You will monitor and evaluate calls and processes to ensure quality standards, and prepare reports.

The role requires 12+ years of QA experience in a BPO, Real Estate or Sales process familiarity, and strong auditing/feedback skills to drive continuous improvements.

Qualifications

• Minimum 12 years of QA experience in a BPO.
• Experience in Real Estate or Sales process preferred.
• Strong communication, auditing, and feedback skills.
• Knowledge of quality tools and performance monitoring.

Responsibilities

• Monitor and evaluate calls/processes to ensure quality standards.
• Provide constructive feedback and coaching to agents.
• Prepare quality reports and track performance metrics.
• Ensure compliance with company policies and client expectations.

Job description

Job Description Quality Analyst (BPO Real Estate Process)

Position: Quality Analyst

Location: Thane

Process: Real Estate

Salary: 30,00032,000 (InHand)

Key Responsibilities

• Monitor and evaluate calls/processes to ensure quality standards.
• Provide constructive feedback and coaching to agents.
• Prepare quality reports and track performance metrics.
• Ensure compliance with company policies and client expectations.

Desired Candidate Profile

• Minimum 12 Years Of QA Experience In a BPO.
• Experience in Real Estate or Sales process preferred.
• Strong communication, auditing, and feedback skills.
• Knowledge of quality tools and performance monitoring.