Quality Assurance Executive (QA)

r3 Consultant; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

r3 Consultant is seeking an experienced Process Audit / Quality Assurance Executive in Hyderabad. The role involves conducting call and process audits, quality monitoring, and compliance checks for domestic BPO operations. Candidates should have 5–7 years in similar fields, strong analytical skills, and proficiency in Excel. The position offers competitive salary along with performance benefits. Immediate joiners preferred.

Qualifications

• 5–7 years of experience in BPO Quality, Process Audit, or QA Operations.
• Experience in call auditing, quality monitoring, and compliance checks.
• Strong analytical and problem-solving skills.

Responsibilities

• Conduct call audits and process audits for operations teams.
• Monitor adherence to SOPs, compliance standards, and quality guidelines.
• Prepare QA reports, audit reports, and documentation.

Skills

BPO Quality

Process Audit

Quality Monitoring

Analytical Skills

Communication Skills

Team Coordination

Tools

Excel

Reporting Tools

Job description

Location: Hitech City, Hyderabad (Near Metro Station)

Job Type: Full-Time

Experience Required: 5–7 Years

Job Summary

We are looking for an experienced and detail-oriented Process Audit / Quality Assurance Executive for Domestic BPO operations. The candidate will be responsible for conducting call audits, process audits, quality monitoring, compliance checks, and process improvement activities.

Key Responsibilities

• Conduct call audits and process audits for operations teams
• Monitor adherence to SOPs, compliance standards, and quality guidelines
• Identify process gaps and recommend corrective actions
• Prepare QA reports, audit reports, and documentation
• Coordinate with operations teams to improve process efficiency and quality
• Maintain audit records and track performance metrics
• Ensure consistent quality standards across operations

Requirements

• 5–7 years of experience in BPO Quality, Process Audit, or QA Operations
• Experience in call auditing, quality monitoring, and compliance checks
• Strong analytical and problem-solving skills
• Good communication and team coordination skills
• Proficiency in Excel and reporting tools
• Hindi speaking is mandatory

Preferred

• Experience in Domestic BPO process is mandatory
• Experience in telecalling, healthcare, pharma, or customer support QA
• Immediate joiners preferred

Salary

Competitive Salary + Performance Benefits