Quality Analyst

SHARDA CONSULTANCY SERVICES; Delhi; On-site; INR 450,000 - 700,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES seeks a dedicated Quality Analyst to ensure the quality and accuracy of travel sales, focusing on international travel and airline ticketing. The role involves auditing processes, collaborating with teams, and driving QA improvements.

Ideal candidates have travel industry QA experience, strong data analysis skills, and proficiency with GDS systems like Amadeus and Sabre. Apply to contribute to service excellence in Delhi-NCR.

Qualifications

• Proven experience as Quality Analyst in travel industry.
• Strong understanding of international travel and airline ticketing.
• Familiarity with GDS systems (Amadeus, Sabre).
• Excellent analytical skills and attention to detail.
• Strong communication and collaboration with teams.

Responsibilities

• Conduct quality audits of travel sales processes.
• Collaborate with cross-functional teams to implement QA strategies.
• Analyze data using GDS tools to report quality metrics.
• Provide feedback to improve operational efficiency and service quality.
• Stay updated with QA best practices in travel.

Skills

Quality audits

Travel sales processes

GDS systems (Amadeus, Sabre)

Data analysis

Communication

Job description

We are seeking a dedicated and detail-oriented Quality Analyst to join our team in the Delhi-NCR region. The ideal candidate will play a crucial role in ensuring the quality and accuracy of our travel sales processes, particularly in the areas of international travel and airline ticketing. As a Quality Analyst, you will be responsible for evaluating and improving the quality of our services, ensuring compliance with industry standards, and enhancing customer satisfaction.

Key Responsibilities

• Conduct thorough quality audits and assessments of travel sales processes to identify areas for improvement.
• Collaborate with cross-functional teams to develop and implement quality assurance strategies.
• Utilize tools such as Amadeus, Sabre, and other GDS systems to analyze data and generate reports on quality metrics.
• Provide feedback and recommendations to enhance operational efficiency and service quality.
• Stay updated with industry trends and best practices in quality assurance and travel sales.

Required Skills

• Proven experience as a Quality Analyst or similar role in the travel industry.
• Strong understanding of travel sales processes, including international travel and airline ticketing.
• Familiarity with GDS systems such as Amadeus and Sabre.
• Excellent analytical skills and attention to detail.
• Strong communication and interpersonal skills to effectively collaborate with team members and stakeholders.

If you are passionate about quality assurance and have a keen interest in the travel industry, we encourage you to apply for this exciting opportunity to contribute to our team's success.