Quality Analyst

Career Point Edutech Limited; Mumbai; Vor Ort; INR 450.000 - 650.000; Vollzeit

Zusammenfassung

Career Point Edutech Limited is seeking a dedicated Quality Analyst in Maharashtra to join our team. The role focuses on evaluating call quality, analyzing data, and delivering actionable insights to improve service excellence.

The ideal candidate will demonstrate strong analytical abilities, excellent communication, and the ability to collaborate across teams to drive quality assurance initiatives and reporting that informs management decisions.

Qualifikationen

• Strong analytical skills with attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work collaboratively in a team environment.
• Proficiency in call reporting tools and quality assessment methodologies.
• Familiarity with quality assurance processes and standards.

Aufgaben

• Conduct regular quality assessments of call interactions to ensure compliance with company standards.
• Analyze call reporting data to identify trends and areas for improvement.
• Collaborate with team members to develop and implement quality improvement initiatives.
• Provide feedback and coaching to team members based on quality assessments.
• Prepare detailed reports on quality metrics and present findings to management.
• Stay updated with industry best practices and incorporate them into quality assurance processes.

Kenntnisse

Analytical thinking

Verbal and written communication

Team collaboration

Call reporting tools

Quality assessment methods

Jobbeschreibung

We are seeking a dedicated Quality Analyst to join our team in Maharashtra. The ideal candidate will play a crucial role in ensuring the quality and efficiency of our services through meticulous analysis and reporting. As a Quality Analyst, you will be responsible for evaluating call quality, identifying areas for improvement, and providing actionable insights to enhance overall performance.

Key Responsibilities:

• Conduct regular quality assessments of call interactions to ensure compliance with company standards.
• Analyze call reporting data to identify trends and areas for improvement.
• Collaborate with team members to develop and implement quality improvement initiatives.
• Provide feedback and coaching to team members based on quality assessments.
• Prepare detailed reports on quality metrics and present findings to management.
• Stay updated with industry best practices and incorporate them into quality assurance processes.

Required Skills:

• Strong analytical skills with attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work collaboratively in a team environment.
• Proficiency in call reporting tools and quality assessment methodologies.
• Familiarity with quality assurance processes and standards.

If you are passionate about quality assurance and have a keen eye for detail, we encourage you to apply for this exciting opportunity to contribute to our team's success.